Billericay Health Centre

A huge thank you to the helpful receptionist with a bucket load of compassion tonight and the great Dr Cockcroft for his brilliant needlework at the end of a busy Monday who both saved a long wait in A and E for my husband when I cut his finger badly with a new pair of secateurs ! Our family has always been with this surgery and it has never let us down , we should treasure and support them .
Apr 12th, 2023

Has really gone down hill since Covid. Lucky if they answer the phone, most common used word used is cant and unfortunately.
Feb 23rd, 2023

Once you get in service is OK but phone appointment system is horrendous. Its a lottery if by the time you get through after waiting 22 mins, 1st thing in the morning , there are any appointments left so you take your chance again the next day. A recorder message whilst on hold saying we are experiencing high demand (every day of the week, every week) means they dont have enough capacity, not its an unexpected ocurence. Sort it out !!!
Dec 12th, 2022

All I can say I've had great service this week from the Health Centre. I've had to see them 3 times this week, all appointments short notice as I have a chronic ailment & there was no problem in getting me in with a Dr each time. I know this isn't always the case for people but I have to speak as I find as sometimes it's always easy to dwell on the negatives. The only thing is the telephone situation on one occasion I did have to hang on over an hour before it was answered so hopefully that can be looked into.
Nov 17th, 2022

Tried ringing this morning to get an appointment as had abdominal pain for 3 days. Rang at 1 minute past 8 and was on hold for 45 minutes!! How can this be, there cant be that many people in front of me at that time, 1 minute when the phone lines open. On hold again as i write this, i know that if and when i get through all the appointments will be gone. Dont want to use 111 or A&E as they're already busy. So frustrating.
Nov 8th, 2022