Fisher Jones Greenwood LLP

Andrew Brown absolutely top man, top advice.
Mar 22nd, 2023

Of all the expenses of moving house FJG is the only one I resent as we got no value out of them at all for the price. All they did was pass on surveys which we could have sourced ourselves and their operation is far from professional. Firstly, they used being short of staff due to demand as an excuse for poor customer service. In the six months to move house no phone call was ever put through, even out of lock-down going in person was not allowed and when our solicitor went on holiday (without letting us know) her out of office firmly declared that her inbox would NOT be monitored. We had expected a solicitor to provide advice. They refused every time. What should we interpret from the surveys provided? FJG cannot comment. What do people normally do in these circumstances? FJG cannot comment. All they did for us was get the surveys done. So they get 2 stars for doing that but even then the date the survey was returned to them and the time it was sent to us was weeks apart so a failure to simply forward promptly delayed our move. When our buyer's solicitors were saying they should pull out over a lease FJGs response was to say that, as out of Colchester solicitors "they didn't understand that half the land has a nominal lease from the army". We had to TELL FJG that if they had that local knowledge THEY should share it with the other solicitors and only then did they contact them... and only over email rather than picking up the phone. Lastly, there were the mistakes. When I called out that the numbers on my P0 letter (about what money goes where at exchange) were wrong a more senior solicitor wrote back - clearly without having read the letter themselves to check - and patronise me by explaining how it was calculated. I had to write back to show how their calculations were wrong. All of which took days longer than if they'd just looked in the first place. Now, I see positive reviews so it may come down to the individual solicitor you get. If you're selling with Harris & Wood ask them as they seemed to know that the one we'd got was awful from past experience.
Oct 2nd, 2022

Great legal advice and help
Jul 6th, 2022

Very good solicitors. Would use them again in future if I had to.
May 24th, 2022

Positive: Professionalism
Jan 7th, 2022