Swan Housing Group

Apr 6th, 2023

Had no heating or got water for over a week now and have 2 young children and in disabled. It's absolutely disgusting. We are having to shower at my elderly nans house and use fan heaters which cost so much on the electric. I've been told now that I just wait for a supervisor to inspect it to see if I need a new boiler all together. So now that's even a longer wait and god knows when they will turn up. Lived here a year and a half and not one single job I have raised has even been completed
Mar 28th, 2023

Repeated anti social behaviour, and no action is taken. Communal TV satellite dish is constantly down and Swan won't allow own dish. Disabled residents aren't given permanent parking space and disabled parking spaces are always abused. Responses and action from Swan team is slow or non-existent.
Jan 25th, 2023

Swan housing is total rubbish housing. Its a place of total disaster. There is no communication from customer service to work force. There is no communication between the colleagues as well. They don't deserve 0 star as well because 0 still has value which is nil Swan housing deserve - 0 star there is no communication between workers as well from sister company Swan axis. Swan housing can't fix 1 toilet from December up till today 27 January 2023. No one knows in the company what to do,its a joke company. Newham Council must terminate the contract because their property is getting damaged by Swan housing.
Jan 22nd, 2023

Ive lived at my current property for 12 years. Since living here, its been an absolute nightmare. If its not leaks from neighbours, the lifts doesnt work, if not the lift, its moulds, if not moulds my heating doesnt work and if not that my toilet stock pipe gashes water. Theres never been any urgency in solving these ongoing issues either. I am absolutely frustrated. I just want to get the hell out of this flat.
Jan 20th, 2023