Boots Pharmacy

When a family member mentioned that they had been spoken to by staff rudely and impolite at the little Boots store inside Waitrose, I brushed it off. However, a couple of weeks later, I had to go into Waitrose and visited the Boots outlet. I had a general enquiry, which I found the staff member (middle aged woman) to be very rude, abrupt and judgemental. I was generally taking back and shocked to how this person spoke and made me feel. When I went back to speak with said family member and mentioned my encounter with this staff member, I described the staff and so happened to be the same person. I also mentioned this encounter to another person who also said they do not go to this Boots due to the poor customer service. I 100% agree they have poor customer service and are rude.
Dec 26th, 2022

Would not recommend it at all, to get an appointment is an absolute nightmare, receptionist was completely useless and incredibly rude Im pretty sure it wouldnt hurt to be nice to customers over the phone instead of simply having zero manners and being unapproachable and very off putting. Shame because some of them in there are lovely
Mar 13th, 2022

Mar 7th, 2021

Mar 4th, 2021

Jan 31st, 2021