Travel Chapter

We stayed at a property in Keswick which slept 18. There was 1 wine glass !!! the Aga didnt work , fridge door broken , 4 fly papers left hanging in the kitchen - FULL!! , it was dirty , one of the showers upstairs was dangerous , we contacted sallys cottages while we were there. Even went in to the office on Monday 3rd , sent emails listing everything , its now 20th October , weve contacted on twitter. Facdbook and LinkedIn to request an update but keep getting fobbed off , terrible customer service. The weekend was over 2000!!
Nov 3rd, 2022

As a passed owner the service they provided was really good, except when it comes to claiming against damage they sell the insurance to the guest but then when damages are caused the guest has to authorise it? So when you have a guest doesnt admit damages you have no where to go except taking the guest to small claims, which in my case hed used multiple phones and a different email so in the end couldnt contact him, so the only winner is Travel Chapter in selling the insurance that is not fit for purpose, and doesnt look after the owner and with this in mind I would ask people thinking of using them to ask if this has changed, if not look at other options. Ian Donovan
Mar 14th, 2023

Travel
Jan 20th, 2023

Awful company, dealt with a bereavement that affects our stay highly insensitively. All about profit, dont care about people.
Nov 21st, 2022

Nov 20th, 2022