Nash Family Fruit and Veg

Mar 25th, 2023

Sometimes get food that remind me of home. Very good to see
Mar 19th, 2023

Great fresh fruit and excellent polite service.
Feb 28th, 2023

Feb 13th, 2023

The three stars is as this is a local grocer with decent produce. We have been regular customers for 10 years. We have always found the service functional but polite. We understand it is the right of a proprietor to have rules for his own shop and it is reasonable to have a way of managing young children around the produce. We do however feel moved to document todays incident, which has left us shocked and upset. A few days ago, alone on foot with my 3-month-old baby and 2-year-old, my toddler asked for an apple from the outside display. Finding it hard to manage public tantrums whilst also holding a baby I sought to avoid it by giving it to her then the shopkeeper a similar sized apple to weigh along with the rest of the shop. I then replaced the apple. He explained the next time the actual apple needed to be weighed before giving. On todays visit with my husband our toddler picked up an apple as we entered the shop. I duly removed it from her and gave it to the shopkeeper to weigh before giving it back to her. He then asked us for 41p for the apple. I said we had a couple of other items to gather (tomato and celery) and could pay altogether. But he insisted we pay 41p straight away for the apple. I began to explain that we only had a card no cash, it was difficult for a toddler to understand the need to wait etc. but he cut me short stating quite aggressively we must pay immediately or leave. After my husband suggested he was speaking inappropriately he accused us of stealing, that this wasnt the shop for us, and that we must leave. Shocked I reiterated we had every intention of paying for the apple along with our other items, but every time we tried to speak, he cut us short eventually threatening to call the police if we didnt leave. I took the apple from my daughter and gave it back to him before leaving. My husband shortly returned to ask for the manager's name, but he responded saying that as the manager he had considered his formal complaint and he must leave. We are regulars on Mill Street and not wanting bad feeling I returned and apologised for any upset, hoping we could then discuss the incident. But he stopped me short telling me he was fed up of seeing us, and again accused me of stealing and forcibly told me to leave. He then made a show of calling the police (maybe pretending?) saying into his phone that there had been an incident and there were people in his shop refusing to leave. This as all in front of my toddler and husband holding the baby. Shortly after I was in tears being comforted by two lovely ladies in a nearby charity shop. We have been left shocked and hurt and it is such a shame as we often shop on Mill Street as a family.
Feb 16th, 2023