Time & Gems

Nowhere near as good as it used to be. Only Gucci watches now.
Sep 28th, 2022

Excellent service and very knowledgable staff, door guy could be slighlty trained better in customer service to be honest. but we left with a great gucci timepiece and happy.
Nov 2nd, 2021

Purchased a beautiful G.P. 1945 XL watch . I needed a larger strap which they got for me . They kept me informed about the progress of the new strap replacement, which was for no extra charge. Would recommend a visit to this outlet. Stephen Page
Aug 2nd, 2021

Beautiful stock & incredible customer service - Unable to travel to Bicester, I recently initiated contact with Time & Gems via email and a lady called Kasia responded to my request within the hour. She then kindly facilitated my further enquiries by providing her own mobile number (the store phone line was down) to enable me to buy the item of Pomellato jewellery she had found for me. All done in the most courteous and charming manner - I was impressed. This level of customer care is very rare, and therefore much appreciated. For a follow-up enquiry, Kasia again, went the extra mile and send me images and video via her own mobile. Amazing. I was spoilt for choice and purchased again. Making a contact and developing a relationship with such a dedicated and knowledgeable sales representative is a joy.
Aug 31st, 2022

Inadequately trained door staff (28/5/21 17.20). I was denied entry because of not wearing a mask. I am exempt I have a hidden disability but I felt discriminated against because of my faith. I do not have to prove my exemption. He said it was policy that proof must be present. My friend with me wore a mask. I didn't want to create a scene and beg to be allowed in. I feel sick to the gut...
Aug 2nd, 2021