Safari Lodges

We had the best time! I was a little worried as I had read that the cheetahs spent most of their time near one of the lodges and realised that wasnt the one we were in, we still saw a lot of them and they were fed near our lodge too as the keepers are obviously aware of this. Everyone we met was very helpful. I would love to go back, an amazing experience
Apr 18th, 2023

Mar 26th, 2023

Mar 21st, 2023

Stunning lodges. Stayed in the giraffe one and you have perfect clear view of lots of giraffes! So clean, so fresh still feeling brand new. The quality of the lodges is very very good! Brand new high chair was there also crib came. Food was in the fridge for when we arrived. Stroganoff needs beef though! Wasnt keen on that. The rest was lovely. Bread for the soup would be nice. Or even giving the lodge a mini loaf or rolls with the milk is a nice and very cheap gesture. Park was great fun, the enclosures for the animals are excellent we felt. Im normally the worst for the way animals are treated and can safely say this place clearly treats the animals perfectly. I wouldnt take on board the other reviews. We did walk past the tiger one though and couldnt see any tigers. Most of the naff reviews relate to the tigers. Book other lodges and youll be happy, certainly the giraffes! Tons of friends now want to book and we will be back!
Apr 25th, 2023

This break was booked on release date as a special trip for my birthday and with it being the school holidays - also a very special trip for our children. Quite confusing on arrival if you've never been before, which we hadn't. We went through an unattended barrier and told were to park in a specific place which was quite confusing. After eventually working out where to park, we went to the safari lodge reception. We were told our lodge would be ready at 14:45pm. We had arranged to go on a guided safari tour at 12pm - our guide Martin was excellent and the only positive thing I can say about West Midlands Safari Park. We went back to the lodge reception for check in time and were taken to our lodge. The girl did state on arrival in the lodge "They are wild animals so you may not see them much," they are wild yet in captivity! The lodge itself was lovely but fairly new as it should be. However, for what you pay you basically don't get a lot at all. There should be a welcome pack, etc. You get some milk and basic drink sachets and told if you want more to ring. After spending the afternoon waiting for the tigers to appear, they never did! I even rang to ask "Are they even in the enclosure?" Only to be told yet again they're wild animals. And yes they are, they'll go where they want to go and may stop inside. The heating in the lodge also wasn't working, so we had to call again. A lady came out and did sort it, but said it may take an hour to fully come on so brought blankets as well! I did ask her about the tigers again and she stated "I've not seen them in three weeks," Really? To a customer that's spent 1365.00! The tigers never appeared for the first day, leaving us feeling extremely upset. We woke to find still no tigers. One then did appear for a few brief minutes and that was it. We went up to the viewing points numerous times throughout our stay and didn't see them either. The food is appalling for the price you pay. The morning of departure we had cleaners just walk in on us and felt like they wanted us out - no apology either. Having complained on our return West Midlands Safari Park guest relations are appalling to deal with. Cannot get through on phone, weeks to answer emails and basically, they have your money and don't want to know. I will definitely not be returning our recommending. You should be ashamed of yourselves! Be warned!
Dec 1st, 2022