Beautythings UK

I don't normally write reviews unless as a warning or something exceptional happens. This company has not been a good one for me to deal with. I ordered some items from 3 companies for my friend to send to me in NZ. The correct items came on time from the other 2 companies. But alas beauty things sent my friend the wrong item, which I understand can happen. I reported this straight away and asked a replacement is made. I'm happy to send the incorrect item back but wanted to wait till the correct item had come. So my friend would only have to go to the post office once to send me my care package AND return the incorrect item. Unfortunately this company has said that's unacceptable and that they need proof of it being sent. They have me feel untrustworthy and to blaim for their error. Its been 2 weeks and I now have asked my friend to bus to the post office in the rain to return the first item... she will then have to wait who knows how long for the correct item (hopefully) and then bus again to the post office to on send. I totally understand mistakes happen, I don't mind that. It's the policies and language in the communications that I've never experienced before in any other online shopping experience that's lead to my 1 star review. Pay the 2 or 3 more to go with the many other good sites. I'll be sticking with my usual companies next time
Feb 18th, 2021

My first purchase failed due to I put the wrong billing address, sent the enquiry on the day, Jess replied before 9am the next day. Excellent service and great shopping experience , highly recommend to everyone!
Feb 23rd, 2023

Excellent service. Highly recommended. I shall be using them for all future beauty product purchases.
Jan 25th, 2023

Very easy site to navigate and prices very reasonable. Have ordered often and will do so again.
Dec 16th, 2022

Have ordered a few times now from this company and every time amazing communication, brilliant prices and super quick delivery - what more could a girl want??
May 30th, 2022