Rhinox Group Ltd

Rhinox provides excellent products and excellent service.
Apr 14th, 2023

Rhinox provides excellent products and excellent service. I ordered a quick coupler and a few buckets for a Bobcat e20, since one bucket change using just the pins (20 minutes or so) showed me I needed something better ... that something better is Rhinox. I did some searching and quickly found the Rhinox quick coupler, read reviews, reviewed their product details and decided this is the product for me. The first bucket change I did after installing the quick coupler made the Rhinox coupler worth every penny (couple minutes). The buckets and hook I bought are also very good quality, strong and work better than the Bobcat bucket I bought with my machine. I did have to do some minor modifications (metal cutting) on my machine to get the quick coupler to fit properly, but since I do metal working, this was very easy for me. I would have liked a ready-to-install solution, but the little bit of work to get it to fit is well worth it. Every interaction I've had with Rhinox customer service has been amazing, very fast and answered every question I had accurately and the first time every time. Top notch customer service!! Shipping was very fast and pricing for shipment from the UK to the US was very reasonable for shipping such a heavy shipment. Once I completed all the customs paperwork, the shipment was released in a day and to my house. I'm already looking at purchasing a few more of their buckets for my excavator. Update Aug 2022: Rhinox is amazing and I'm so glad they have filled the nitch for small excavators. My first Rhinox order in 2021 went extremely well. My second order in 2022 went even better: I know it may not be the norm, but Rhinox shipped my 2022 order on a Friday, Fedex picked it up Monday and I had my bucket on Wednesday (that's basically 2 day shipping from the UK to the US at my door for freight), so kudos to Rhinox and Fedex for stellar service. Part of this is because I had already filled out importer information in 2021 so it flew through customs. Rhinox's quick coupler makes my Bobcat e20 very versatile and bucket changes take less than 5 minutes (before changing a bucket was 20 minutes minimum and lots of pounding and frustration). Honestly I don't know why Bobcat doesn't ship their machines with a Rhinox quick coupler or design them from the factor with an integrated quick coupler like Rhinox's coupler. Rhinox's buckets are very well made and I've put them to the test over the last year in very rocky soil, very hard clay, sand, mud, etc. and they just dig. As for wear, I'm not seeing any wear to speak of, especially on my ditch bucket with I use as a grading bucket (the cutting edge is holding up very well). The teeth configuration on Rhinox's tooth buckets is far superior to the OEM's tooth bucket, where Rhinox's 24" tooth bucket digs better than the OEM's 20" tooth bucket. I like this product so much and believe in it so much, I would be a distributor for Rhinox in the US if they'd let me.
Aug 6th, 2022

Ordered new bucket, came next day. Ordered new pins came next day. Fab service why cant more companies be like this! Thank you
Aug 2nd, 2022

Ordered a new 36" Grading/Ditching Bucket with Bucket/Dummy Pins for our Volvo EC18C. The bucket and pins arrived neatly packaged in a prompt manner (first thing next day). The bucket seems extremely well made and has handled all work as expected, perfect fir for our machine as well. Fantastic service from start to finish, we will be ordering from Rhinox in the future.
Jul 30th, 2022

Update as of 28 July: Got the pins and hardware. I also received the original lost boxed package as well. Albeit, the box was full of holes, missing hardware, etc. However, Warren did make everything right, I now have everything, and in these strange times were in, thats worthy of a five star review. The company responded to a review and made my order whole. As painful as the beginning was, I will absolutely order products from them again. If for nothing else, I know theyll go out of their way to ensure every order gets corrected if an issue should arise. Update as of 21 July: Heard from Warren, said he would immediately send out the pins. Received a new invoice from Caroline. Got a new tracking number. Then got an email stating that my shipment was canceled by the shipper. I cant catch a break. Ordered a ripper tooth at the beginning of May. First one was lost by their shipping company. Okay, not their fault. They manufactured a new tooth and sent it via the same shipping company. It arrived missing all but one single pin (I ordered two sets). Sent yet another another email to Warren five days ago and as of today, zero response. In summary, I finally received the tooth on month three, but its missing everything else I ordered with it to make it functional. Whether thats on them or the shipping company they choose to use, who knows. Not responding to a second failed order email after five days is absolutely on them.
Jul 28th, 2022