Argos Whitechapel in Sainsburys

Dont give the order here. The ladies staff very unprofessional and rude with customers and if you return the order back for any reason. They are not accepted and argue too much. Its waste of time and waste of money here because some Argos items is not good condition inside the boxes when you buy it
Apr 9th, 2023

Mar 27th, 2023

DO NOT BUY EXPENSIVE ITEMS HERE!!! My husband gifted me a Dyson hairdryer for my birthday, but when we opened the branded box they had replaced the Dyson with a used, cheap hairdryer of a different brand. The manager of the store has refused to even look at it or address the situation and told us that if we want a replacement we need to get a lawyer. Customer service online has refused to help since it is a store-collected item. Avoid at all costs!!
Jan 25th, 2023

If I could I would give zero star this service I had many problems before they are extremely rude people that are working in this place especially some manager called Rizwan first of all can I please say how on earth did someone like him get a manager role who is unable to speak English properly and is no help what so ever, he is so rude instead of saying to customers nicely we are unable to cancel as they are Sainsburys Argos which is strange I will have to collect it and go to Argos Whitechapel to cancel, my question is why are u a Argos inside Sainsburys if ur no help? And then he tells me to wait 7 days without giving me a good explanation he is saying in such a rude tone there is no way of cancelling my purchase online as a manager he has some rubbish attitude and I am so surprised his got a job in retail with the lack of English, you need to make sure your colleagues treat customers with respect
Apr 29th, 2023

Very poor customer service. Whilst some staff are more cheerful than others, it is the number of errors made that is shocking. In December, I was short-changed 15 (missing returns) but customer service was able to resolve the issue. Two days ago (13 Feb. 2023), I returned a number of items from a very large order. An email with the return confirmation was received almost on the spot but this showed 7 items had not been processed. I asked the clerk to count the number of returned items and these added up to the correct number. The clerk tried again and this time 2 more items were processed. The remaining 5 did not go through. I was advised that these 5 items were no longer visible on the PDA and so they must have been processed - no doubt the email would be received at a later time. There was nothing more that could be done at the counter. Once home, I called customer service (late at night) and was told the confirmation email could take up to 48 hours to be received. Getting through by phone to the Sainsbury's Whitechapel store, Tu / Argos counter or Sainsbury's customer service has been a nightmare - many of the numbers are not in service (or not answered). The numbers that do work are automated with a bot that simply responds by stating: "sorry, I am not yet trained to deal with this. Good bye". Manned customer service was not much help either. Two days on and they have not yet been able to speak to someone at the store but they have emailed a request for the store's CCTV to be checked. In the meantime, the person who dealt with my return on the day, might forget the particulars of my case. By now no doubt many more pickups and returns have been processed by this person. I finally received a number for the Argos counter but having waited in the queue for over 30 minutes, I had to hang up without having spoken to anyone. Long story short - I am 96 out of pocket and need to wait until CCTV has been checked to verify that the 5 missing items were indeed returned. Appalling service.
Feb 11th, 2023