Urban eBikes East London

Long story short, my motorbike got stolen in no time, and the tracker system didn't work at all! Which is the motorbike's flaw. However, The shop salespeople sold me the latest model of electric bike, TC Max, by convincing me that it was virtually impossible to be stolen due to this advanced double-tracking/radar system, which would show the bike anywhere in the world in my phone app. They assured me the bike would have to be destroyed for the radar to stop working. The cherry on the top: the insurance was another trick from the salesman, who assured me this wouldn't be a problem. Yet, I had to pay the premium because not many insurers accepted this bike at the time. And also had to pay the maximum excess, meaning I only recovered less than half of what I paid for the bike a few months before. I called them after both events to get support, and was very little. Hence, this rating is for being deceiving in the sales pitch and virtually zero after-sales services.
May 3rd, 2023

Was very pleased with how Mickeal dealt with me from start to finish, the ordering process, test ride and later on resolving a issue which was purely down to the manufacturers. Will use again in future.
Apr 27th, 2023

Appalling after-sales service. Can only echo what others said. Avoid.
Apr 23rd, 2023

I purchased my NIU electric scooter for them in 2019 and since then it has had engine and battery problems which have not been fixed by Urban eBikes. As other have already mentioned, their aftersales service is non-existent. They won't reply to your call or emails, repairs to the motorcycle take months at a time and they simply don't care about their customers. They refuse to repair the bike for an issue that was brought up during the warranty period. I recommend to avoid them.
Mar 21st, 2023

Couldnt be more helpful great service with exceptional products
Mar 17th, 2023