London Community Credit Union

Apr 28th, 2022

Feb 3rd, 2022

never answer the phone
Jun 9th, 2021

Absolutely useless they have no idea on how to run cu thier rude and when u speak to staff they ignore you
Jan 7th, 2021

Really fed up with constant website issues. Yet again, their site seems to be down with no email to customers informing them of this. I need to transfer some money to my pre-paid card (still waiting for a card linked to my account) for tomorrow before I start work, only to find that I cannot access the LCCU website. Google states that the site cannot be found. Just wanted to add to my previous review. I Now have a new Debit Card, issued at the end of October and have had all manner of issues with it when shopping on-line as some companies don't recognise the card at all. Last week when trying to pay an on-line bill, the payment wouldn't go through and I ended up making 5 attempts. Later that evening, I received 5 texts from LCCU stating that the funds had been taken out of my account 5 TIMES! and It almost emptied my current account. I had to take time off from work the following day just so I could go to the Bank to sort it out because THEY NEVER ANSWER THE PHONE. Just to add to my previous post from 4 months ago (It's now April 2019). The website seems to be down..again, I am unable to access on-line banking and need to make a money transfer. Phone is saying mailbox full..What is this?, why does a bank even have a mailbox. Not at all happy. Also noticed the LCCU only respond to positive comments and don't even attempt to answer for the shoddy service they provide. The previous post was added in 2019 , it is now August 2020. Money taken from my account by Amazon for a cancelled order was refunded straight away, this was on 13th August, it is now 24th August and LCCU still haven't put the money back into my account. I have made countless calls (when they answer the phone) only to be told the money isn't there. Received an email from Amazon giving the authorisation code of the refund transaction and yet LCCU still can't find it. Had just about enough of this joke of a place. If it wasn't for the fact I have a loan with them, I would leave today. As soon as my loan is paid up. I will be transferring my money to a real Bank and closing my account with LCCU.
Feb 7th, 2022