NatWest

Rude staff trained to agitate customers. The manger Rae has mental health. Every time Ive been in there shes condescending and she triggered me by saying shed shut my account if I raised my voice. I raised my voice as she and other members of the staff told me theyd call the police. For what? Stating that they only ever have one cashier at the desk who has a customer that needs her coins and notes counted. They take ages at the cash desk and they have no consideration for customers. Theres a long que, there always is, the other staff members are leaving the desks for coffee breaks and walking around or whatever theyre doing . Its a retail bank not an investment bank. What have you got to do? You can see theres customers to be served but you still chose to walk away. They have a priority to serve customers. This branch needs new staff that need management training. Instead of telling staff to move back when a customer like myself was angry, they agitated me more. They point blank stood in my face as if they wanted me to fight. Staring me out. Disgusting. As I left they huddled in a group pointing and talking like desperate housewives. The man that closed the cashier desk couldnt have been busy as he came out the back office as soon as he heard me yelling. He was like first response on an emergency scene, quick on the scene but not bothered to serve customers. Further triggering me. Do your job and stay professional. The manager needs the sack. She looks unwell.
Feb 26th, 2023

I ended up in that bank and the woman at the cashier said I was a thief, right, just because I was outside looking to see if my husband had been served in that bank that has prejudiced people when I went there to talk to her, she was still making it up that there were people who passed by my side and I hadn't passed it on to anyone I'm tired of this prejudice I won't accept it... This is a very serious thing
Nov 24th, 2022

if i could give -0.00000 stars i would. god knows who runs this madhouse bank. staff are extremely rude. girl at the counter was not helpful whatsoever, made me feel extremely uncomfortable. I was told to que in the other line regarding my query. Waited about 30 m, as there was a patronizing customer infront of me not finishing up with her simple request. Staying for chit chat with the worker. They clearly knew each other. The lady (customer) then looked back at me and indirectly said theres clearly no privacy here. Extremely unprofessional rude and disgusting, i then walked out. Train your staff better, teach them customer skills! Expected better from a bank, liv pl st much more better. Outrageous and infuriating experience.
Oct 5th, 2022

Mar 10th, 2022

Service is extremely slow. During these difficult times it is appreciated if people could be in and out quicker. The manager is very disorganised and is very unsympathetic towards customers needs. Since she doesn't know how to approach customers, it makes it that much more complicated for a customer to fulfil the requirements they wish to work out. It is difficult for the customers to complete their services needed because of it.
Oct 29th, 2021