Borderlink Broadband

Borderlink Broadband
  • Tweedside Trading Estate, Unit E, Berwick Quays
    Berwick-Upon-Tweed, eng TD15 2XF
  •   (136) 141-3333

Hours

Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 8:00 AM
Thursday:
8:00 AM - 8:00 AM
Friday:
8:00 AM - 8:00 AM
Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 5:30 PM

Chamber Rating

3.9 - (7 reviews)
5
0
0
0
2
Read Our 7 Reviews

Chamber Rating

3.9 - (7 reviews)
5
0
0
0
2
  • James Megahy

    I was a 'customer' of Borderlink for about 2.5 years and only because there was no other alternative option available due to living rural. They don't understand the words customer service in any way whatsoever. One of the worst companies I have ever dealt with for anything (bar 1 person in the office who was lovely and was obviously trying her best). Constant issues (some crippling issues), that take months to fix. Chasing and chasing with no response/phone calls back/broken promises. From the point of installation I had issue after issue after issue. Dropped connections repeatedly, severe latency issues, severe packetloss issues (30%, which makes everything impossible). The MD even came round to look at the problems and said any issues, drop him an email. I did... until it got to the point where the issues were constant. I then received a nasty email from the MD stating my connection was being disconnected, because he could. Luckily it didn't come to that. If you need a reliable/stable connection for gaming or working from home (Teams/Zoom/VOIP calls), look elsewhere. Check the reviews! I finally went with Starlink which served me well (exponentially better than Borderlink). Finally moved, so I now have fibre - but please. Read reviews before going with Borderlink.
    Jan 7th, 2023

  • Harry Penn

    Borderlink, Please accept my thanks for your speedy work this afternoon . Unfortunately I cannot speak very well at the moment, and had to rely on my neighbor to "talk" for me. Made things a bit complicated but you found the fault within minutes. Again thank you. Harry.
    Feb 26th, 2023

  • Chris Bevis

    And I am not a customer yet! Does anybody work at this company because nobody ever answers the phone. I would also like to know what the huge cash investment has been spent on when the service is so bad before you even start with them.
    Jul 9th, 2022

  • Linda Entwistle

    Since taken on borderline as we were passed by , by openreach to provide fibre , we took on a contract 3 times the price as normal broadband ,. Am constantly telling them our speed which should be 45 mb it constantly down at below 7 mb today again 3 mb , they avoid coming out to resolve the problem they firstly tell you it would cost to if they come out , then it's your fault , and then avodence, it's a poor company with less customer service and breaks the contract constantly on minimum broadband speed yet take my 66 a month avoid at all cost
    May 13th, 2022

  • Niall Whyte

    Here we go again, the last 6 weeks with an abysmal broadband connection, almost as abysmal as their customer service. DO NOT BE TEMPTED BY THEIR CLAIMED SPEEDS.
    Jan 25th, 2022

Read Our 7 Reviews

About
Borderlink Broadband

Borderlink Broadband is located at Tweedside Trading Estate, Unit E, Berwick Quays in Berwick-Upon-Tweed, England TD15 2XF. Borderlink Broadband can be contacted via phone at (136) 141-3333 for pricing, hours and directions.

Contact Info

  •   (136) 141-3333

Questions & Answers

Q What is the phone number for Borderlink Broadband?

A The phone number for Borderlink Broadband is: (136) 141-3333.


Q Where is Borderlink Broadband located?

A Borderlink Broadband is located at Tweedside Trading Estate, Unit E, Berwick Quays, Berwick-Upon-Tweed, eng TD15 2XF


Q What is the internet address for Borderlink Broadband?

A The website (URL) for Borderlink Broadband is: https://www.borderlink.co.uk/


Q What days are Borderlink Broadband open?

A Borderlink Broadband is open:
Tuesday: 8:00 AM - 5:30 PM
Wednesday: 8:00 AM - 8:00 AM
Thursday: 8:00 AM - 8:00 AM
Friday: 8:00 AM - 8:00 AM
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 5:30 PM


Q How is Borderlink Broadband rated?

A Borderlink Broadband has a 3.9 Star Rating from 7 reviewers.

Hours

Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 8:00 AM
Thursday:
8:00 AM - 8:00 AM
Friday:
8:00 AM - 8:00 AM
Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 5:30 PM

Ratings and Reviews
Borderlink Broadband

Overall Rating

Overall Rating
( 7 Reviews )
5
0
0
0
2
Write a Review

Harry Penn on Google

image Borderlink,
Please accept my thanks for your speedy work this afternoon . Unfortunately I cannot speak very well at the moment, and had to rely on my neighbor to "talk" for me. Made things a bit complicated but you found the fault within minutes.
Again thank you.
Harry.


Chris Bevis on Google

image And I am not a customer yet! Does anybody work at this company because nobody ever answers the phone. I would also like to know what the huge cash investment has been spent on when the service is so bad before you even start with them.


Linda Entwistle on Google

image Since taken on borderline as we were passed by , by openreach to provide fibre , we took on a contract 3 times the price as normal broadband ,. Am constantly telling them our speed which should be 45 mb it constantly down at below 7 mb today again 3 mb , they avoid coming out to resolve the problem they firstly tell you it would cost to if they come out , then it's your fault , and then avodence, it's a poor company with less customer service and breaks the contract constantly on minimum broadband speed yet take my 66 a month avoid at all cost


Niall Whyte on Google

image Here we go again, the last 6 weeks with an abysmal broadband connection, almost as abysmal as their customer service. DO NOT BE TEMPTED BY THEIR CLAIMED SPEEDS.


James Megahy on Google

image I was a 'customer' of Borderlink for about 2.5 years and only because there was no other alternative option available due to living rural.
They don't understand the words customer service in any way whatsoever.
One of the worst companies I have ever dealt with for anything (bar 1 person in the office who was lovely and was obviously trying her best).
Constant issues (some crippling issues), that take months to fix. Chasing and chasing with no response/phone calls back/broken promises.
From the point of installation I had issue after issue after issue.
Dropped connections repeatedly, severe latency issues, severe packetloss issues (30%, which makes everything impossible).
The MD even came round to look at the problems and said any issues, drop him an email. I did... until it got to the point where the issues were constant.
I then received a nasty email from the MD stating my connection was being disconnected, because he could.
Luckily it didn't come to that.
If you need a reliable/stable connection for gaming or working from home (Teams/Zoom/VOIP calls), look elsewhere. Check the reviews!
I finally went with Starlink which served me well (exponentially better than Borderlink).
Finally moved, so I now have fibre - but please. Read reviews before going with Borderlink.


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Overall Rating

Overall Rating
( 7 Reviews )
5
0
0
0
2

Write a Review

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