mydentist, Castlegate, Berwick upon Tweed

Terrible service . The dentists tend to start treatment and then leave the practice I was then told for the rest of my treatment I was no longer entitled to free treatment on the nhs to which I am Entitled. I was told the tooth removed by the dentist and losing the ill fitted bridge that fell out on 6 separate occasions I would now have to pay privately to fix. The receptionist seemed to find this funny when I questioned it. Very unprofessional . I have since been informed by complaints department that i AM" entitled to get this work finished . Work that was done by an unprofessional dentist who couldn't complete the dentistry required at the time done in on the nhs . So people be aware this dentist may try to charge you when your entitled to your free treatment on the nhs. If your treated un fairly then certainly take your complaints further as to make this service better for everyone else. As for the rude very unhelpful receptionist I would recommend some further training and maybe a brush up in manners .
Jun 9th, 2021

Thanks to My Dentist Berwick upon tweed and especially to Kim Kerr and her dental assistant for the caring and professional support I received whilst having a wisdom tooth removed, this dental practice do a fabulous job and nothing is too much trouble for them, they are friendly, kind and professional and highly recommended
Dec 22nd, 2020

Aug 3rd, 2020

Rung yesterday. Severe toothache/headache. Booked me in for today. Tooth out. Thanks so much to Carlos and his nurse. They were great. Even had a laugh. Covid procedure followed. Totally recommend
Jun 1st, 2020

Apr 15th, 2020