The Crystal Palace

Could have shut the doors as it was getting chilly it nice atmosphere
Apr 30th, 2023

Nice pub on the canal - good menu with plenty of options. There's seating inside and outside overlooking the canal. Decent selection of cask ales and craft beers. Service and food was good - a little pricey but not out of place for Berkhamsted/current pub prices. I would visit again and nice little spot to stop by if you're walking/cycling along the Grand Union Canal.
Apr 30th, 2023

Third time we've been here. Wanted to give it one last try to to see if it had improved over time. Sadly not. Nice looking pub & good location, let down by slow service, overcooked & overpriced food, tables full of dirty glasses & chaotic staff when it's busy. The last straw for us was being asked to leave our table, which was not booked/reserved, after spending over 60 on food and drink because someone paying 2 for a pub quiz took priority. Apparently there was no manager to speak to about the inedible rubbery meal or poor customer service. Third strike Crystal Palace! Won't return again.
Apr 29th, 2023

We reserved a table on the phone, when we arrived we were taken to a small table which one of the seats was a stool and in a walk way so people constantly walking past. Cutlery was placed on the table after we arrived and then we were not spoken to after this. We watched as other people arrived after us and were asked if they wanted drinks and their drinks also taken to their tables. We sat for 15 mins before deciding to leave due to lack of service. Super disappointed as had been recommended to come here. Wont be returning.
Apr 28th, 2023

I visited The Crystal Palace pub with my friends on Saturday 29th April. We had the best experience here, the staff were so accommodating and truly did go above and beyond. The food was outstanding and the pub held a great atmosphere. 5* customer service thank you so much! Will be visiting again soon
Apr 27th, 2023