The Wellness Hub by Emma James

Unfortunately, I wish I did not choose Emma James at the Wellness Hub as a woman's health physiotherapist. I was not provided with physiotherapy service advertised on the website. Physical assessment was not offered, neither my life style issues assessed nor post-natal advice given. I was simply put on Pelvipower Magnetic Field chair, which I stopped using after several sessions. The company were deceitful and dishonest about the fact that my insurance provider would only cover part of the cost, despite me clearly asking this several times. This led to an unexpectedly high bill even though I thought I was fully covered by my private insurance! The Wellness Hub has also tried to charge me for extra sessions which I did not have; referring to a 10 session package which I never agreed nor contracted to take in the first place. From the start, I told them that I only had a fixed amount of physio sessions from my insurer. Once I formally complained to the Wellness Hub, they did not investigate my individual issues nor tried to fix the poor service, but threatened to report me to a debt recovery company when I declined to pay for the sessions I never had. This was completely unnecessary, confrontational and stressful. I have now been using another physiotherapist to improve my health, fully covering the cost myself as I regrettably used up my private insurance allocation with Emma James. I am leaving this review, hoping for the Wellness Hub to take actions to review their processes, treatment and customer care, so that others do not receive my negative experience.
Feb 15th, 2023

Emma saw me postpartum and has helped get me back to playing hockey only 4 months post c section - a big thank you!
Jan 14th, 2023

Emma has been amazing My son had very specific challenges and her treatment, knowledge and expertise has changed his whole tone in body allowing him more freedom to move and experience life
Dec 29th, 2022

Visiting the wellness hub is always a joy for me. Emma is very knowledgeable and friendly, you feel at ease with her in treatments. Always tailor making a treatment so you feel you get what you need. She uses a combination of therapy with her hands and this amazing machine that massages your skin called lpg! I also love the shop as I can rely on it for getting a great gift every time I need one, or for treating myself. The candles are so good highly recommended! Theres something in there for everyone, all quite unique and with a bit of fun too
Dec 21st, 2022

Cant rate the wellness hub enough. Emma and her team are amazing and having LPG treatment is the best thing I have done for myself and my self confidence.
Dec 20th, 2022