United Kingdom Business Directory

      Cascade Pools

      ( 7 Reviews )

      Cascade Pools
      Listing Incorrect?
      Listing Incorrect?

      Hours

      Sunday:
      10:00 AM - 10:00 AM
      Monday:
      9:00 AM - 5:30 PM
      Tuesday:
      9:00 AM - 5:30 PM
      Wednesday:
      9:00 AM - 9:00 AM
      Thursday:
      9:00 AM - 9:00 AM
      Friday:
      9:00 AM - 9:00 AM
      Saturday:
      9:00 AM - 9:00 AM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      2.3 - (7 reviews)
      2
      0
      0
      1
      4
      Read Our 7 Reviews

      Chamber Rating

      2.3 - (7 reviews)
      2
      0
      0
      1
      4
      › ‹
      • David Sendall

        Dire. Phoned to ask if they had what I needed in stock. Told yes. Arrived to find a shed that's pretty much desolate within a garden centre. Do not waste your time.
        Mar 12th, 2022

      • Khair

        3 calls and equal no of emails, couldn't be bothered to provide a quote or call to discuss the work need to be carried out.
        Aug 23rd, 2020

      • Gary Turner

        Would be nice to have someone in shop to help
        Jun 18th, 2019

      • Robert Black

        Perfect self service shop, really handy for all my swimming pool equipment.
        Nov 2nd, 2016

      • Kris Bird

        Unacceptable disregard for the damage potentially caused by withholding 1,635 for literally months. I placed an incorrect website order on May 19th, 2018, for 1,635 and emailed Cascade same-day to cancel, i.e. BEFORE it was dispatched. Nothing was delivered, so I figured the refund would be fast and simple. I then spent 3.5 MONTHS emailing and chasing Cascade. Multiple times they said the refund has been processed and would be in my account imminently. IT NEVER ARRIVED. I was forced to start a VISA dispute on Sept 3rd, 2018. Honestly I couldn't be bothered with the whole waste of time, but my window to claim was running out. Several weeks later I was informed by my bank that the seller hasn't responded to the dispute so I had to wait the maximum possible time for the dispute to resolve. I finally got my money back on November 22nd, 2018. That is over 6 months. Honestly I don't care what the excuses are- I know they blamed WorldPay at one point. I've run e-commerce websites- if you really want to refund someone it isn't difficult. I emailed a total of 13 times, they replied 5 times with casual promises about refunds which never materialised. I'm also not impressed that Nationwide and VISA took 2.5 months to settle such a straightforward claim, but I understand that at least part of that time was waiting for Cascade's deadline to respond to time out. Maybe Cascade are lovely in person, but I wouldn't buy from them online because through either malice or (more likely) disinterest / ineptitude, when things go wrong you may spend half a year picking up the pieces.
        Jan 26th, 2019

      Read Our 7 Reviews

      About
      Cascade Pools

      Cascade Pools is located at Capel St Mary in Bentley, England IP9 2LP. Cascade Pools can be contacted via phone at (144) 972-3656 for pricing, hours and directions.

      Contact Info

      •   (144) 972-3656

      Questions & Answers

      Q What is the phone number for Cascade Pools?

      A The phone number for Cascade Pools is: (144) 972-3656.

      Q Where is Cascade Pools located?

      A Cascade Pools is located at Capel St Mary, Bentley, eng IP9 2LP

      Q What is the internet address for Cascade Pools?

      A The website (URL) for Cascade Pools is: http://www.cascadepools.co.uk/

      Q What days are Cascade Pools open?

      A Cascade Pools is open:
      Sunday: 10:00 AM - 10:00 AM
      Monday: 9:00 AM - 5:30 PM
      Tuesday: 9:00 AM - 5:30 PM
      Wednesday: 9:00 AM - 9:00 AM
      Thursday: 9:00 AM - 9:00 AM
      Friday: 9:00 AM - 9:00 AM
      Saturday: 9:00 AM - 9:00 AM

      Q How is Cascade Pools rated?

      A Cascade Pools has a 2.3 Star Rating from 7 reviewers.

      Hours

      Sunday:
      10:00 AM - 10:00 AM
      Monday:
      9:00 AM - 5:30 PM
      Tuesday:
      9:00 AM - 5:30 PM
      Wednesday:
      9:00 AM - 9:00 AM
      Thursday:
      9:00 AM - 9:00 AM
      Friday:
      9:00 AM - 9:00 AM
      Saturday:
      9:00 AM - 9:00 AM

      Ratings and Reviews
      Cascade Pools

      Overall Rating

      Overall Rating
      ( 7 Reviews )
      2
      0
      0
      1
      4
      Write a Review

      David Sendall on Google

      image Dire. Phoned to ask if they had what I needed in stock. Told yes. Arrived to find a shed that's pretty much desolate within a garden centre. Do not waste your time.

      Khair on Google

      image 3 calls and equal no of emails, couldn't be bothered to provide a quote or call to discuss the work need to be carried out.

      Gary Turner on Google

      image Would be nice to have someone in shop to help

      Robert Black on Google

      image Perfect self service shop, really handy for all my swimming pool equipment.

      Kris Bird on Google

      image Unacceptable disregard for the damage potentially caused by withholding 1,635 for literally months.
      I placed an incorrect website order on May 19th, 2018, for 1,635 and emailed Cascade same-day to cancel, i.e. BEFORE it was dispatched. Nothing was delivered, so I figured the refund would be fast and simple.
      I then spent 3.5 MONTHS emailing and chasing Cascade. Multiple times they said the refund has been processed and would be in my account imminently. IT NEVER ARRIVED.
      I was forced to start a VISA dispute on Sept 3rd, 2018. Honestly I couldn't be bothered with the whole waste of time, but my window to claim was running out. Several weeks later I was informed by my bank that the seller hasn't responded to the dispute so I had to wait the maximum possible time for the dispute to resolve.
      I finally got my money back on November 22nd, 2018.
      That is over 6 months.
      Honestly I don't care what the excuses are- I know they blamed WorldPay at one point. I've run e-commerce websites- if you really want to refund someone it isn't difficult. I emailed a total of 13 times, they replied 5 times with casual promises about refunds which never materialised.
      I'm also not impressed that Nationwide and VISA took 2.5 months to settle such a straightforward claim, but I understand that at least part of that time was waiting for Cascade's deadline to respond to time out.
      Maybe Cascade are lovely in person, but I wouldn't buy from them online because through either malice or (more likely) disinterest / ineptitude, when things go wrong you may spend half a year picking up the pieces.

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      Overall Rating

      Overall Rating
      ( 7 Reviews )
      2
      0
      0
      1
      4

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