Maison White - Fine Gifts and Home Decor Accessories

Do not buy from this company they sold me a jellycat bunny for the ear to drop off 1 day later then refused to swap or refund also on calling where very rude and shouting down the phone then proceeded to argue it wasnt from them even though I have the receipt from them and they posted it to me . This is one very unprofessional company with very angry bosses. Trading standards will be looking into this also like to add I contacted jellycat themselves direct and who you distribute for and gave them our serial numbers and receipt from yourselves and was horrified to hear how you treat us with your false made up stories of not your stock and my daughter has a replacement bunny on route from them, Im sure youll be contacted by them in time . . Maybe they should give you classes to you on how to give good customer service and not scream down the phone at people who has paid good hard earned money for faulty stuff you sell and theres a lot of negative reviews on your page growing all saying the same thing.
Dec 31st, 2022

Reply from Maison White says all you need to know really see below.... Reply from Maison White ltd Updated 4 hours ago Hi Mark (why hide under Joe Bloggs) I will gladly give the whole email chain from you and from us to anyone that requests it. But its easy to see what we are dealing with from previous reviews left by Joe Bloggs You really are unbelievable, your review goes to show. Our handling has no relation to you being registered disabled. Kindly dont use that as an excuse it bares no relevance to the situation or how its been handled. I would usually post full communications in reviews so the situation is clear for all to read however its limited to 4000 characters and there is over 30000 in the communications. You repeatedly called, were rude on the phone to me and to my colleagues which is unacceptable. And we do not tolerate it. While we happily bend over backwards to help our genuine, simply put, polite customers if there are issues. But we will play by the rules (the law, including your consumer rights) if customers behave in such a way that you have. Im afraid you entered into this with your own actions. 5 parcels were lost that day by Royal Mail - 4 of them were replaced after 5 days of being missing- all of those customers were polite and understanding. Its a real shame that you were not as we would have been more than happy to handle this differently. We were prompt and helpful with replies (in the beginning) I passed the handling to Ron as you were insufferable and unaccepting of the situation. You have been informed on multiple occasions that you will have refund. Once the parcel is confirmed lost by Royal Mail. Yet your threats bad reviews and calling trading standards continue. Warmest wishes and kindest regards Mark! Maison White
Apr 4th, 2023

Despite the fact that my order was placed late they still got it shipped next day. Great service.
Mar 7th, 2022

I purchased a gift for my newborn granddaughter, unfortunately the same jelly cat bunny was also purchased by 2 other family members as well. On contacting the company, I was advised I could return the item, but was not told there would be a 15% restocking fee on top of the returns postage. I only found this out by reading their terms and conditions. It pays to read the small print. Next time I will purchase from a company with better terms and conditions that are more upfront.
Jan 10th, 2022

I ordered two quite expensive candles for the first time and was only sent one candle not two. When I emailed to complain I received a very condescending reply simply re quoting my extreme disappointment in a sarcastic manner and that they are working hard to fulfil orders and that they are only human. They also implied I should be grateful that the excessive packaging didnt break my order as I would have been even more distressed had the only candle that was sent had been broken. As a company they are not very polite and considering the cost of their products quite blas about the satisfaction of their customers. I will not use this company again.
Dec 7th, 2021