Creative World

From the design stage through to completion, nothing was too much trouble, and I did change my mind on a couple of things. I love my downstairs bathroom now. Had lots of compliments from family and friends too. Thank you Terry and all at Creative World for a great job
Apr 21st, 2023

Where to start : from first visit from Terry, nothing too much trouble, everything was doable, no stress, no drama. Kelly : answers phone almost immediately, personable, very quick to responds to questions, kept me in the loop, email information, full and descriptive. Then theres James the fitter. An absolute pleasure to have in your home, his communication skills are second to none, explained everything that he was doing and why he was doing it, made sure I was completely happy with what he was doing. I couldnt praise the whole team highly enough. A 10 from me.
Apr 13th, 2023

Mar 31st, 2023

Terry and his team at Creative are genuine, helpful and offer a great service. With many years experience you know you are in safe hands. Terry helped me out in redesigning, measuring and painstakingly re ordering my kitchen after I had been let down by another local company. I would thoroughly recommend them.
Mar 3rd, 2023

Definitely would not recommend. We hired them to replace our bathroom and kitchen with work starting at the beginning of January last year. Initially we were told the work would take 6-8 weeks and it was finally complete nearly 10 months later. Terry allocated two teams to do the different rooms which turned out to be one lead person on each and another person who switched between the jobs. As a result, when the kitchen people helped out in the bathroom, work on the kitchen stopped. Despite allocating his teams, Terry then denied any responsibility for the work and constantly referred us back to the teams. The old bathroom was quickly taken out and the plumber then disappeared for over a week leaving us with nothing. A whole string of excuses for postponing the work/only coming for short periods of time followed leaving us feeling that we were never a priority. This wasnt helped when the wrong size parts were ordered by Creative World who designed, measured and ordered everything for the bathroom and kitchen. The kitchen team were more reliable and came when they said they would. Hampered again by mis-ordering; lack of communication about what the job entailed; and expectations that we would accept botch together materials. We are massively grateful to TKA Structural Engineers who did a fantastic job when an external brick layer told us that we needed drawings/building control for some of the work. No-one from Creative World or their allocated people would take responsibility for organising or overseeing the work or advising us on what needed to be in place for the work to be safe and legal. We chose Creative World because we were given the clear impression that the work would be managed and monitored regularly by Terry. In reality contact was predominantly initiated by us and the work involved constant involvement by us. Problems evolved as the work progressed because of mis-measuring and product ordering a hob that was too wide for the space it was built to fit; a microwave that we ended up ordering ourselves because, again, the wrong size was ordered; a made to measure fridge door that took ages to order when we wouldnt accept a cut down version with a taped edge. Repairs were quickly needed to end panels because raw edges were left and split as they became damp. We had to hire a joiner separately to repair and re-hang both kitchen and bathroom doors because they wouldnt close properly. The final result is at best okay there are still things that arent perfect. At no point has Terry been to check the final job or contacted us to ask whether we are satisfied with the work.
Feb 5th, 2023