Halfords Autocentre Sydenham

Did a free car check for me - friendly customer service going above and beyond
Apr 27th, 2023

I had the best experience, thank you so much Abbs! I had a new set of wheels and tyres fitted today, just a few hrs after I dropped off the car which was such a nice surprise (booking was for a later date)! I'm emotionally attached to my car and Abbs did a great job, he kept me updated with the progress, answered all my questions, even checked the lights and wipers! Driving my car home with the new tyres and wheels was beautiful! I honestly can't recommend Abbs enough, I hope I only have to see him for MOTs, but he is now definitely my 'go-to' for my car! Thank you! Services: Wheel alignment, Tires
Apr 20th, 2023

Made an appointment to have a puncture repaired on my work vehicle. I arrived at 9am to be told I wasn't booked in and they don't even have the right equipment to do the job. I was told coincidentally they ordered the part this morning. I took the morning off work to have this fixed. I'm not happy at all with this terrible service. Avoid! Avoid! Avoid at all costs! Service: Tires
Apr 16th, 2023

Great service, Mohammed is a real asset
Mar 30th, 2023

Dropped car off at 815 for 830 service/ MOT appointment, first car to arrive. I asked for an estimate as its always been done in 3 hours or less, and was told by 1700 by unhelpful receptionist. As Im a long walk from home, I went to a local gym, called 3 hours later, they put me on hold then hung up. I visited 30 mins later, I could see car inside with only two other vehicles and asked for an update, and received the same 1700 and the receptionist was unhelpful and when I said I am 40 mins from home so I just want to know whether I should go home or not. Called customer services, very nice but still no car, nearly five hours. I wont use Halfords again if they cant respect an 830 first appointment that was booked as I had other things to do today. Update, car service took just over 5 hours, and at the end I was told I was the lucky one whose MOT was done (passed) as others were cancelled due to staff shortages. Its been same excuse for three years.
Mar 18th, 2023