Screwfix

Went in there to pick up a item and wasn't welcoming actual or even good customer service will be going to another Screwfix next time.
Mar 29th, 2023

Went to get a Nest Thermostat for a new boiler. Went to screw fix Sydenham, was showing 9 in stock. Went in Semi, an employee, said the didnt have any! So I said no bother can you check the other stores he states they didnt have any, I informed him they all showed in stock. Anyway went to all other stores, currys and B&Q etc nothing. Last resort go to another Scew fix. Called head office to check stock and they tell me to go back to Sydenham as they have confirmed its in stock. Got to the store, spoke to a much more helpful employee, didnt get his name, who told me they had them and got it with in seconds. I stated him colleague had told me they didnt have any, Semi laughed and words where exchanged its must of been too early for you bro Semi laughed, no apology. Appalling service.
Mar 23rd, 2023

Did not have the original receipt and these 3 guys assisted to get the item refunded. They were very professional and welcoming. I live far out but just for the customer service they provided il definitely be returning. Thank you all
Feb 12th, 2023

Feb 5th, 2023

Had to return a charging cable that was fault after some help from the call centre problem was fixed and replacement was delivered the next day, thank you for your help and quick response.
Jan 4th, 2023