FirstPort Retirement Property Services Ltd

If I could give zero I would, probably one of the worst companies I have ever had to deal with. If you are thinking about buying a property with First Port as the management company, think again . I have spent probably 6 hours on hold during the last month just trying to get a management pack organized, they first of all lost the original email request.
May 1st, 2023

Absolutely impossible to contact and never anywhere to be seen and jobs just get ignored
Apr 8th, 2023

Dreadful company...do not use..if you have a choice!!!
Feb 18th, 2023

I would give no stars if I could. This review may be a bit long but I am very frustrated. This Company, who were on Ripoff Britain a few years ago, have just taken over the the flats where my mum lives, from Freemont. Mum, who is 86 in a few weeks & gets confused, received a letter to say they were 'paperless' but to arrange a Direct Debit to phone a certain number, which I did for her, but the automated service asks for your card details. I then rang another number and after a while spoke to a lady who refused to speak to me as I was not mum, which I understand, but I didn't want to discuss the account, I just wanted a direct debit form sending. I explained that mum doesn't own a computer & doesn't want to be 'paperless' but she insisted on speaking to mum but mum wasn't with me as I was at work & live 45 mins drive away. She then said that mum could e-mail, so I said again that mum doesn't have an e-mail or computer I just wanted a Direct Debit form sending out, but again she said there was nothing she could do so I hung up. I asked my sister who lives near my mum to ring them from mums house to get mum to authorise them to speak to her & myself, which she did giving them names, phone numbers, e-mails etc, she was then put through to the Direct Debit department but after 40 mins she still hadn't spoken to anyone so hung up as she was due back at work. I rang back the next day, was asked for my name, & he was going to put me through to the Direct Debit department but I said I couldn't wait long as I was at work & so he gave me an e-mail address, that was a waste of time because when I e-mailed I had an automated reply to say I would not get an individual reply so I didn't know if a Direct Debit would be sent. I then phoned the next day & the lady I spoke to said there was no record of me or my sister being set up on the account, back to square one. I hung up as I was pretty fed up by now, but rang again later and spoke to a man who took my name & said he would put me through to the Direct Debit dept. When I asked if he had found my details he said he had, so I questioned him as to why the previous lady could not find my details & he said he didn't know but would look into it. Again put through to the direct debit team and after an hour I spoke to a lovely lady called Jackie, but she couldn't find a note of my details, or my sisters either, so how did the previous guy find them!! I explained the problems we were having and she then said that they could arrange for a Direct Debit form to be sent out without having my details, or authority form mum, which I knew was the case but obviously customer services don't. First Port customer service is absolutely appalling.
Apr 1st, 2023

Disgusting service. Property manger company ???? Gardner cut my gas pipe over Xmas. Had emergency gas out in the middle of night for the smell. And we worked out happened. First port told me to sort and they would be pay back. No chance not answering calls or msg. Will be taking it further. Theses cowboys need to be on watchdog tv programme
Jan 22nd, 2023