Ace Fire and Security

Moved into a home with an ACE alarm system installed so accepted their offer for us to take over the contract. The very first communication was very efficient and professional. But since then the service has been atroscious. Every engineer visit has taken 6-10 weeks to organise, and now after three engineer visits I'm still left with a not fully functional system with the problems only identified at the most recent visit. To cap to off the customer services team have failed to respond to my complaint in the timeline which they have me. I couldn't in good faith recommend anyone to use ace fire and security.
Feb 4th, 2022

Critical: Professionalism
Aug 31st, 2021

Critical: Professionalism
Jun 9th, 2021

Ace Fire and Security are providing total scam instead of service. I bought a property that had Ace system installed and asked them for a service to reset my existing alarm's PIN codes. I did not read the contract well and signed to get things going, it was a 28/month fee, what's the worst thing that can happen? Well this is pretty creative: they locked me into a 3-year contract with a 3-month cancellation applicable only at the end of the 3 year term. Now their service does not include the connection to the central. The alarm does not contact any outside party. I got informed by their engineer than showed up over 5 weeks after I signed the contract and asked for the engineer... so their 28/month service includes nothing except for an annual visit from an engineer. When I asked to cancel the contract they threatened sending the remaining 2 years of fees to the collection agency. Find anyone else to deal with, this company is just awful.
Mar 28th, 2023

We had our NEW Home Security System installed yesterday (to attempt to 'thwart' a sudden rise in 'local' burglaries), and I was VERY impressed with the quality of the equipment, and the 'excellent' job the Engineers did! My ONLY 'gripe' here is that when we ordered our system we was told by a 'Rep', or similar, that visited us at our house that it would be about three weeks before it was installed!! In the end it was about SIX weeks, and even then, they had to 'swap' jobs about so we had the above installed BEFORE Christmas!! IF the above 'Rep' had been 'honest', and 'truthful', we just MAY have looked elsewhere!! Why promise what you CAN'T deliver just to get a SALE??
May 9th, 2020