Bedfordshire Wellbeing Service

Not very helpful. Left me feeling even worse after the call, as provided literally no help. Promised to email some materials, never got these. Refused to provide any other other help. It seems that this service doesn't work on prevention, it only patches up when things get unmanageable. The self referral survey is nonsense , you need to answer most of the questions as: "most of the time" or "always" cause "several" in their case means same as couple. Don't waste your breath. I would not recommend it.
Apr 11th, 2023

They discharged me from their service with a very kindly letter from Samuel. Listened to my situation & decided I didn't need their service
Feb 28th, 2023

Dangerous. The staff and structure of the entire place is an absolute joke. No care towards the quality of service. Extremely poor communication skills never replying to you, and missing emails or ever contacting you. Very poor care, basically suited to their fastest "results." No care towards the results. There is zero care towards the quality of their own work, and how they've made any patient better. Seriously, if you are having very poor mental health problems, don't use Bedfordshire Wellbeing service, they're simply dangerous, and will only make your problems worse. I had to wait nearly 3 years to see these lot. They ask you re-refer yourself to cut down their own waiting times every year. My first appointment came within a week of learning of my friends, mate death from suicide. They have ignored all emails from me and my GP for over 2 months now.
Nov 3rd, 2022

I wanted to say a huge thank you to you all for the service you provide. I was picked up by my GP and referred when I was in a dark, desperate and chaotic place. The nurse who assessed me and rang me every week to see if I was Ok, My therapist Yanis and anyone in between who has assessed or spoken to me, you have all been so understanding and supportive. My therapy session with Yanis have been insightful, helpful, eye opening and nothing short of amazing. He listens and processes, knows just what to say and the questions to ask, He has helped me to become much stronger, clearer, more resilient and to know and trust myself a lot more. I actually even like myself now, which was something I never thought I would say. Simply in awe of the work you do and Yanis - one of the best! Thank you from the bottom of my heart.
Aug 22nd, 2021

The mental health crisis team at Florence Ball house were spectacular. They couldnt do enough to help. When I was discharged from their care, I was passed to the well-being team. I wouldnt waste your time. Go private if you can. I had a telephone appointment which went fine but the lady I spoke to gave me a time on a date in December, then rang on a random date in November, which I was not expecting, nor was I able to take. After trying to rearrange and unsuccessfully trying to contact them, I was sent an email saying I was being discharged. I was previously told that if I missed 2 appointments, this would happen, but I only missed one through no fault of my own. Disgusted and let down by the service.
Aug 9th, 2020