Planet Mermaid

No negative comments from me. My granddaughter loves her mermaid tail. She swims in it all summer in the campsite pool & also swims in it in some lovely deep rock pools always supervised of course. She loves it just wish more of the pools near our house would let her use it. Quality/ colours etc have all been great. She also has the leggings which are great for when its a bit nippy as they can still get wet. Overall very happy with everything. Thank you
Nov 24th, 2022

Amazing customer service from this company. Their response to an enquiry was immediate. Very kind and thoughtful staff. I wish every company was this good.
Aug 24th, 2022

Scammers. Tried to order twice via amazon. Never saw my order. If you are lucky you seem to receive low quality for a high price. Never again. No communication with any sense.
Aug 23rd, 2022

Both my daughters were bought a mermaid tail from Planet Mermaid as a gift. A friend let us use their pool to try out the tails. We spent about an hour in the pool, and both the girls had an amazing time swimming up and down. Both tails worked really well. Then, my eldest daughter said her fin didn't seem right. She sat on the side, and I took the fin out and saw that it had a big crack down the middle. She had not walked on it, but had been in the pool the whole time. I messaged Planet Mermaid explaining what had happened, and they said my daughter must have broken it herself. I explained that had not been the case as we had been watching her the whole time to make sure both girls were safe. After multiple messages and photo evidence they refused to issue a replacement, accused us of lying, and then removed our comments from their Facebook page (comments that weren't aggressive, just critical). They were rude, accusatory, and lacked any customer service. They clearly do not value customers. The girls had such an amazing time using their product that we would have bought another couple once they had grown out of their current ones. But now we won't buy another one from them.
Sep 25th, 2022

Excellent customer service and lovely products. Would recommend
Jul 15th, 2022