Balham Leisure Centre

Apr 18th, 2023

Facilities often seem dirty and at least half of the lockers are broken. Ive emailed and left feedback previously about a faulty machine and asking if the lockers could be fixed and received no response or action
Apr 2nd, 2023

Two good squash courts including one glass back
Mar 12th, 2023

Zero stars. Its more depressing, substandard and dirty than you can imagine. The showers are unusable. Classes are 3 out of 10 if you get a good one. Its always overcrowded and for 11 a pop you can find a much better class pack deal with a private fineness provider. The pool and the classes are always far too crowded to be safe or remotely enjoyable. Council greed!
Mar 5th, 2023

Make sure you understand booking terms. I found out that I'm charged 2.5 even though I shown up for a booking. (don't even ask details how this is possible, but it is possible) hit to a new customers MAKE SURE YOU SCAN YOUR BOOKING or you will be charged (good luck to prove it's not the case) Additional feedback which may improve customer experience: Step 1: User experience category: Please change the mobile app interface, new clients will have to undergo some special training to understand where to tap, as it's designed per year 1999 (we are about to get into 2023!) Step 2: Set customers expectation category: When facility is not available - remove it form the booking system - do not allow your clients to book service that is not available. When facility became unavailable - send notification to existing bookings ASAP - this will remove frustration. Allow customers to choose how they want to be notified (sms, email, push via app) Step 3: Streamlining punishment for booking abusers category: either improve notification message and include next steps. I was getting message about outstanding charge and I had no clue that it's due to booking that I visited (but not visited per your system) OR just automate this via direct debit. Imagine me getting this message the day after I saw I paid for a membership. I re-installed the app, I ensured Direct Debit went with not issues but still was not able to book any other service, and learnt about this 'penalty charge' all until I emailed you (facepalm) Step 4: comfort category: find the place to install 2 dryers where kids unable to reach, you do have plenty of space it's about willing to get this done. In addition: I donated 1 month of membership although I wasn't able to visit or book since this 'surprise 2.5 charge', but I felt empowered to leave feedback in case you care to change/improve (imagine how kind person I am) and felt enormous amount of power to click 'Cancel membership' button while performing an evil laugh. Merry Christmas and Happy New Year
Dec 27th, 2022