NatWest

Mar 30th, 2023

Avoid NatWest. Its the worse bank in the UK.
Feb 16th, 2023

It's a shame Nat West have decided to to reduce a major High Street Branch to little more than self service machine banking. There are far too few counters and those are rarely fully staffed leading to a long wait. If all the staff dedicated to explaining to confused customers how to use the machines were behind the counter as bank tellers you might feel more like a valued customer and less of a Luddite nuisance that can't or won't use the Banks gleaming robots. The entire system is predicated upon the convenience of the Bank rather than customers. While queuing for the sole teller to become free you get quite aggressively accosted by staff asking "what are you doing today?" insisting you use the machines, even suggesting that there is no other option. I don't like to and won't discuss any aspect of my financial business directly in front of other customers nor do I want to know theirs. It's not difficult Nat West, just open more desks when the queue builds up. Just an awful example of an organisation that has lost sight of its role as part of a service industry. Visiting the Branch today (06/02/23) I would say my review was entirely accurate except the service has got even worse. I would advise anyone thinking of nipping in the Bank to do a bit of business (like paying in a small cash sum) to take a packed lunch because you are going to be in the queue a long time. Nat West has provided me with excellent banking facilities in the past but, frankly, the service in this Branch( no fault of the harassed, over worked staff) is pitiful.
Feb 4th, 2023

Excellent service
Jan 14th, 2023

Probably the worst bank in town. Avoid.
Jan 1st, 2023