James Cargo Services

Apr 22nd, 2023

Mar 9th, 2023

I have had the worst experience ever with James Cargo. The quality of service they provided was awful. Because of them we delivered our cat injured and had to take him to the vet in London. I would strongly recommend anyone never use this company for the health of your pets.
Feb 1st, 2023

Ok
Jan 24th, 2023

James Cargo Services in the UK deserves only half a star but there is no option for that, so I had to settle for one star. In August 2022, my partner and I had our two cats (which are my life) shipped over from South Africa to the United Kingdom. We used a fantastic pet travel agency in Johannesburg. However, they unfortunately use JCS. I thought the process in the UK would be seamless and professional, as it is an educated, first world country. How wrong I was. I was supposed to have a liaison agent called Charlie at JCS. I was kept informed of my "furbabies" movements throughout the process , in South Africa, until they were booked in for their flight to the UK. However, once reaching the UK I had no correspondence or update at all, from anybody. My partner, who was in the UK at the time, phoned to see if they had arrived safely and was told they had. I had to send an e mail later in the day to find out the progress as I had no correspondence from anyone at JCS . I was told it would take about 6 to 8 hours for them to clear customs, etc. I was told that they had been checked by the vet and the customs paperwork was being done. My partner was told they should be with him before 4pm that day. The plane from South Africa had landed at 5:45am that morning. We received no further communication after this. My partner phoned again after 4pm and an agent told him that there had been a 5 hour computer outage at the UK customs that day. Nobody bothered to advise us of this when we phoned or e mailed earlier. We were told that due to the delay our cats would be delivered at 9pm that night. They made us pay for extra charges before the cats would be released. However, we had paid these charges to our agents in South africa already. So now we double paid. By 9.30 pm the cats still had not arrived. My partner phoned JCS after hours numbers but they just rang or a voice message said the inbox was full. I sent an email for the attention of a supervisor explaining our predicament and asking where our cats were. Fortunately, the night supervisor was diligent and I got feedback immediately and our cats arrived at 11pm that night. This experience was so traumatic for us. I don't wish that anyone who loves their pets ever has to go through this.. We were refunded the the payment we made, as our South African agent and the JCS supervisor were now involved. However, they had the wrong name and credit card details. So that had to be rectified. It seems that there is no communication within that agency. If you are planning on relocating your pets and love them, please don't use these agents.
Dec 11th, 2022