Grove Village Medical Centre

Absolutely awful. Certain receptionists are absolutely awful to speak to. To think you call in a bit of a state worried anxious poorly and you get NO empathy or kindness. Nat alison and Jo and another lady are nice. Other than that so incredibly rude. I called today and was told my issue was not serious good luck calling at 2pm it was 1.57pm then hung up on? Imagine i was suicidal or in a crisis? What the hell is that? To then call back to be told by another receptionist i always get told im rude its my tone LOL wow. I worked for the NHS for 8 years and never once had a complaint!! To then see the doctor who stood up the whole time! Rushing me. Talking to me like i was being dramatic to me being halfway out the door to say any thoughts of suicide or self harm pls call the number. Absolute shambles of a place. Seriously embarrassing. The only helpful person in there is the nurse and Nat the receptionist. Or the odd locum which i always pray for. Other than that. Zero empathy zero time. No smiles pure rudeness.
Mar 12th, 2023

I can't fault this place, I absolutely mean it. All staff (from receptionists to GPs) are trying their very best to run this center accordingly.
Apr 1st, 2023

I would like to leave some positive feedback for the receptionist Amani, that was very polite and understanding today. Makes a change from the rude receptionists that usually answer the phone.
Mar 27th, 2023

By far, the worst receptionist I have ever dealt with in my entire life Doctors are terrible, they take 2 month to complete prescriptions when you are nearly dead
Mar 24th, 2023

The doctors always in a hurry event they can't take you high blood pressure and I'm sick of this , also the receptionist asks you as if she's the Doctor ???why do you want to see the Doctor!!!
Mar 19th, 2023