ASSA CARs : London Airports Minicab Taxi Service & Private Car Hire

I booked a cab from Gatwick to Eastbourne at 23:15, landed and contacted the main office about 23:20, they said would contact the driver, a d asked me to wait 2 minutes....after over an hours of waiting, calls unanswered, excuses, asking me to wait for minutes, and what possible was lies about being stuck in traffic...the main office called me at 00:33 to say that the driver isn't answering to the phone, so the drive was cancelled and will be refunded.....now, after spending the night in the airport and using the train I'm trying to reach them to deal with the refund, insensible treatmen, no transparency, no explanation or updates......don't recommend
Mar 31st, 2023

I specifically requested a child car seat for my daughter when booking a car with this service. Not only did they not provide one, they then lied to me on several occasions about having a manager call to resolve my issue. Just not when I called to chase again, they hung up the phone on me. I cannot believe the poor service I received. I would not recommend them to anyone.
Mar 4th, 2023

I used Assa twice and everything worked perfectly. They were waiting for us at the airport and were professional and safe drivers.
Feb 26th, 2023

Dec 17th, 2022

Horrible. The driver was late and then kept threating to leave in 2 minutes. Terrible arrangement
Dec 11th, 2022