Rathbone Flowers

2 Stars because I ordered a bouquet of flowers to be sent on mothers day and they forgot our order. I explained that I wasn't from the area and asked if they could be delivered on the Sunday, they said that would be no problem. After waiting to hear from my mother-in-law to see if she had received the flowers we eventually called her in the late afternoon asking if she had received anything, she said no and so we called Rathbone and asked where abouts they were with the deliveries. They said that all flowers had been delivered and there was none for the address we provided. I luckily had email evidence of our correspondence and they then explained that they 'forgot' about our order and they would not be able to send any flowers to her that day. The only reason why I am not leaving just 1 star is that the bouquet, when it was finally delivered, was very nice, it's just a shame that they weren't delivered on the day we had agreed upon.
Mar 3rd, 2023

Friendly and helpful. Beautiful flowers, exactly what u asked for. Highly recommend.
Jan 20th, 2023

Was not happy with the flowers, went in to order a set of birthday flowers for my sister. I would have thought as a florist they would know how to put a nice set together, left unhappy. Even called the store as I was so embarrassed at the time to ask if i could change the flowers and if the lady could rearrange it but sadly she said she could only rearrange and not change because apparently that is what I wanted. Even though I stated I wanted a nice bright pink and red brunch of flowers for a birthday!!!! :(
Sep 23rd, 2022

Ordered flowers for my wifes birthday and specified no roses but they ignored this when I phoned to express my disappointment the florist that actually took the order said sorry I forgot Im surprised as I have always had nice flowers from them I think the flowers lack imagination and I am not very happy with the assortment and lack of smell
Jul 3rd, 2022

Absolutely lovely flowers Great service will definitely be using again great selection of flowers and plants in shop
Mar 3rd, 2022