Longbridge Practice

the receptionist is very rude, i called for an appointment, because i needed a prescription for conjunctivitis, and my english is not very good, and she yelled at me on the phone, and i ran out of medicine for my eye, terrible..!!!!
May 3rd, 2023

Avoid Avoid - WORST GP ever - The secretary hasn't got any compassion or professionalism. DR. Arif doesn't actually listen properly. Got the one star only because I had to select it to do a review!
Nov 2nd, 2022

Worst reception staff - specially Muslim fat lady with scarf Does not know basic customer service, disrespectful to patients. Busy Gossiping while patients are waiting. Gave wrong information while gossiping about her shifts. On request for her name, she refused to give it. She needs to know that NHS gives right to patients to know the name of every NHS staff serving them. Worst worst customer service and reception staff. Advice them to have better training and know the NHS policy.
Oct 27th, 2022

Ive lived in multiple parts of the UK and this is by far the worst GP Practice I have ever come across in the UK. They have no triage service to prioritise vulnerable adults/children under 5, they have no appointments within minutes of the practice opening, they respond to Econsult after several days (not within 1 working day as claimed and only advise inappropriate attendances to A&E, bearing in mind Ive worked in Paediatrics and Adult A&E, therefore, I am aware of what is and isnt an appropriate referral). The practice nurse is only available one day of the week for immunisations and the receptionist would refuse to book at another practice that has better availability (a nightmare for working parents). The practice nurse - Stella(?)/Sheila is also insensitive and it was an awful experience for my daughter, for her immunisations. She was also not able to perform a speculum correctly (Ive performed 100s and her technique was something I had never come across in my time in O&G - washing a speculum under the tap??). The receptionist also would not book my childs vaccinations so I needed to escalate to the health visitor. The list goes on. I am a low-intensity user, as are my family but quite frankly booking even routine mandatory things, such as cervical cancer screening or childhood immunisations is appalling. Avoid this practice if you actually want to see/talk to a GP.
Jan 12th, 2023

not At all Happy With This Practice. especially Admin. I been to this practice with my new born Kid and I wait more then 2 hours but dr not seen yet. dear Arif we are not at all happy with your practice. very sad.
Oct 26th, 2022