Cox & Cox Mail Order Ltd

I have been let down twice by this company. First time I waited 4 months for an item, paid for in full. Company went under and I had to get a refund from my bank. Second time I was twice told my delivery was out to be delivered. I then got a call saying the delivery men had dropped the parcel and damaged it. The second time I was told the supplier had run out of stock. Do not use this company as they are untrustworthy
Apr 30th, 2023

Do not buy from this company. Its a scam. Product breaks and you get an email saying they have closed down. Then a day later you get an email about 20% off. DO NOT BUY FROM THEM.
Mar 18th, 2023

I wished i read the reviews before buying from cox & cox. Absolutely appalling company. They do not reply to emails nor answer the phone. I am still awaiting a refund, had zero communication from them its been 3 weeks. I will apply for a charge back from the bank absolutely disgraceful! ### Avoid this company at all cost. ###
Jan 21st, 2023

Bought a small ornament, it arrived in perfect condition in 2 days. Very happy with purchase
Jan 14th, 2023

Do not buy from Cox and Cox! I bought a large light up 3 meter Christmas tree last year. Not cheap but I was very happy with it for the 3 weeks of December that it stood outside my house. After assembling the tree this year, it only worked for 3 days. My husband is an engineer and realised that the control box is faulty. Cox and Cox ( when they eventually answered my calls) refused to do anything! Their policy is that you have had the item longer than 6 months! I tried to reason with them that the item had only been used for 3 weeks, I obviously havent had a 3 meter tree illuminated outside my house for an entire year! They arent interested in the slightest. I asked for a replacement control box, but was refused. My 3 meter tree will now go to landfill! Well done Cox and Cox! Dreadful company.
Dec 24th, 2022