insight6 - Sussex

Paul had prepared a demonstration of what we could use the system for incorporating staff members, our logo and some ideas relevant to our business. It was a great presentation!
Jan 25th, 2023

At Bennet Oakley Solicitors we have always believed that client service is a large part of why we gain so much of our work through recommendation. Not satisfied with 'thinking' we were meeting our client's expectations, we wanted to make sure this was the case. We commissioned Paul at insight6 to help us to measure the experience our clients receive, and from the first meeting Paul understood our business and quickly grasped what we were looking to achieve. Paul's experience with Client feedback in the legal sector enabled us to quickly identify how we could gather feedback both during and at the end of the matter. Setting up the new system was hassle-free and Paul went the extra mile by working with our case management system to build a strategy that worked for us. We are now receiving a steady stream of positive feedback that we are sharing with our team and using as testimonials on our website and social media pages. I would have no hesitation in recommending Paul at insight6 to any business looking to gather insight from their customers.
Dec 3rd, 2022

Pario One commissioned insight6 to gather feedback for our client, so that we could get a true understanding of what their clients, partners, and contacts felt about different aspects of the organisation and branding. Paul understood immediately what we were looking for and helped to develop a concise survey that would give us the outputs we were looking for. Paul communicated really well and kept us updated on the feedback we were receiving and at the end of the project, we received a clear and concise report of the findings. I would have no hesitation in recommending Paul at insight6 to other businesses that are looking to undertake research or gather feedback from their customers.
Nov 29th, 2022

At Fuzion4 we have engineers and team members entering commercial and residential properties to service and fit our alarm and security systems. It was important to us that we could make sure that our team felt safe, and that they understood we wanted to hear about it if they didn't. We commissioned the staff safety checker from insight6 which was quick and easy to set up. Once the feedback was being received it was great to see that the vast majority of the team (86%) felt safe. The real-time email notification that informed us when a team member advised that they did not feel safe allowed us to swiftly discuss the issues with the individuals and resolve it for them. We are also using the system to gather feedback from team members who are working from home and furloughed, and will shortly be expanding the system to gather insight from our customers too. The safety checker is giving me peace of mind that we are fulfilling our duty of care towards our team. Russ Keen Director Fuzion4 Group
Feb 11th, 2021

I have recently attended a focus group and some training that Paul led and I thought he was excellent. Paul has a great presenting manner, is extremely personable and has a natural way of getting his points across.
Jan 25th, 2021