South & West Motors Ltd

Very poor service from start to finish. Purchased a car from them . Paid in full on the 10 march 2023. It had to have an mot and aa check which I was told would be done the following week on tue 14th. Heard nothing from them so on Thurs 16 I went to see them and was told it was being done the following week on the Tuesday. So a full 11 days after they received full payment. I was told that the car had no paperwork so would need to send off for a logbook which was not a problem. But rather than doing it as soon as the money was received they waited until I collected the car 11 days later. Anyway the morning after collecting the car I sent the form off and called to tax the vehicle only to be told I could not tax it until the log book was received which could be up to 6 weeks. At no point did anyone from south and west say that I wouldn't be able to tax it or even drive it on the road until the logbook arrived. Today us now the 19th April and after waiting for nearly 5 weeks it finally arrived and I have been able to tax it. All this time the vehicle has been sat on the drive with me being unable to use it and having to hire a vehicle for the whole time at a cost of 900 . When I spoke on the phone to them they said I was told but I wasn't and was only told there was no paperwork. Why could you not have sent off for the logbook in my name when you received full payment 11 days before I collected it??? I will never recommend this garage or be buying and vehicles from them in the future. You got the money then just took your time from then on and there was no rush to get anything done on the car. Very poor service
Apr 15th, 2023

Recently purchased a Nissan Juke from this company. The whole experience was very good from start to finish Car was clean and tidy and AA report was available online -with car- to view. Although there was a slight fault with car, not mechanical, they sorted switfy. Very friendly staff who take pride in their vehicles. Thank you - I will use again.
Apr 3rd, 2023

Mar 19th, 2023

Went to have my van cleaned they were very rude and he managed to snap off my rear light in the process really unhappy I will never go back there
Feb 28th, 2023

The best
Oct 7th, 2022