Co-op Funeralcare, Bath

I rang up and got put through to another department , then it hung up on me . So i called back and was given another number that didn't exist , so i then called again and it hung up yet again . I am trying to arrange the funeral of my dad and quite frankly this is unacceptable
Jul 30th, 2022

Jul 3rd, 2022

We had a clear and precise plan for my dad's funeral which we arranged with a member of the team. On the day of my dad's funeral it was 2 members of staff that had not met with us before. We had informed our funeral planner that we would be walking behind the hearse so it was imperative that the car did not drive off quickly. This was disregarded and the hearse left us behind and not at any point did the driver notice and stop to wait for us. We had people with mobility issues. This is something I cannot get back and to top is all off when I complained to the branch manager she did not even have the decency to call me to let me know how my complaint was being handled. Would never use this company again.
Jun 28th, 2022

First impressions were good, booked in to arrange my Uncles funeral, lady who took me through the details was very professional and patient as I completed forms etc. We opted for an un-attended creamtion, so that was fully paid for at the time. But that was it - after the intial meeting there was no contact apart from a phone call to say when the Cremation would be. No paperwork, no receipts (apart from a hand-written payment receipt at the time), no further contact apart from a request for a review of services. When their tag-line is "With You Every Step Of The Way" seems a bit lacking. Maybe there is more contact with a more expensive cremation, but I would at least expected a receipt \ letter to confirm details. There is also a twist to this - Discovered after the creamation had been arranged that my Uncle had been paying into a funeral plan arranged by the Co-op - 95 ish a month over three years... totaling 3,385.00 - That would provide a "Simple cremation" - Similar funeral on their website is 1,895.00 !! It would be much better value to just pay into a Bank Savings account. The funeral plan does have the option to be cashed in, all premiums paid to be returned, except a 250 admin charge ! We asked for this.....4 weeks later still waiting for the money to be returned, when chased was told it would take 4 - 6 weeks !! Funny how life insurance can pay-out within a week, but these people can't. Again, no communication apart from an email saying it was being dealt with. So in summary - if you want a quick \ no contact funeral they are ok, if you want a bit of communication - find someone else!
May 11th, 2021

So disappointing. My father died and was buried using the Coop services in Bath January 2018. As the plot already had the head stone for my mother who passed away some years ago, it had to be removed. I was told that it would be 9 months before it could be reinstated with a new engraving and they would contact me after that time had lapsed. It's now 16 months and no one from the Coop have contacted me. My step mother had arranged the funeral with the Coop in Bath but when I contacted them about 10 days ago they said they had no record of his funeral. When I pushed them as I was sure it was the Bath branch, they said they'd look into it and try and ring me back later that day. No one has responded by phone, email or letter. I have had to phone around all the stonemasons in the area to try and locate the original headstone. Eventually I tracked it down and indeed the stonemasons confirmed it was the Coop at Bath and even gave me their reference number. Unbelievably poor help and service in such a sensitive matter.
Mar 27th, 2021