Bear Flat Fish and Chips

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Mar 23rd, 2023

Feb 22nd, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 Parking space Not sure Parking options Free street parking More
Jan 12th, 2023

Jan 8th, 2023

Since writing this review about BFF&C, we have discovered Cod Down F&C literally just up the road, where the service, the quality, quantity (beware a large portion of chips would feed 2 adults, or 3 children easily!) and prices are phenomenal. Definitely worth heading there instead! 15 Upper Bloomfield Road, Odd Down, Bath BA2 2RY. Dropped in with my mother, who is a pensioner in her 70's, to pick up supper one eve recently. She offered to treat us so we placed the order and she paid. However, as we left the shop and walked past the window, we saw a very darkly lit blackboard leaning up in the window advertising a weekly 'pensioners' special', which happened to be on the same day of our visit. Having inadvertently ordered precisely the same items, we returned to the shop to explain and request a difference in the price that my mother had paid. She was told that because she hadn't quoted the offer before placing the order, she was not eligible. This dumb-founded us two-fold; firstly that she is very obviously a pensioner and good customer service could have been provided by the server pointing out the offer to her at the time she placed her order and before she paid. Secondly, when we pointed out what we thought was an error on their part, we were told we were too late (albeit 3-minutes)! When we explained our disappointment at this attitude, we were told we should go elsewhere next time! Shame on people who behave in this manner and who believe they are above being honest and providing a basic customer service to those who choose to spend their money supporting their business. As we were told at the time, we will be going elsewhere next time!
Mar 12th, 2023