Costa Coffee

Quite worrying customer service, my partner asked for an ice tea in which they explained they had no ice, my partner then explained that they wouldn't mind it if it did not have ice in it. This was met with a very negative attitude and immature language from three women working there. One staff member asked their colleague how to make an ice tea without ice and their colleague responded with "the easiest way to do it is to say no". They then shoved the drink to her quite abruptly. Is it is concerning that making ice tea without ice could cause such confusion. I'm quite worried about the mental capacity of the staff and I hope they improve later on in life.
May 2nd, 2023

Lots of seats available and charging ports when I arrived at 4ish so perfect for getting work done. Enjoyed my berry cooler, very refreshing.
Apr 18th, 2023

Apr 18th, 2023

Diabolical. Four staff on and two were busy talking, one was serving customers and making drinks and a fourth was cleaning while there was a queue out the door. If I wasnt buying food for a homeless person I would have left. 20 minutes of my life to get a soft drink and sandwich never again
Apr 5th, 2023

Wouldn't accept cash
Mar 29th, 2023