dexter's coffee shop

I live close to Dexters and was having coffee with a friend, about to order a second when officious lady asked us to vacate the table. Terribly rude.
Apr 2nd, 2023

Following rescent visit, we were appalled by the confrontation, rudeness and lack of respect of the owner towards us. Will not be going again.
Feb 18th, 2023

I met two chums here, for a New Year catch up stayed about 2 hours. During the morning we had 2 coffees each plus free water. You order at counter then have table service with a smile. Lovely atmosphere, relaxed and friendly. We were not hassled to move on or buy more and will definitely come again. I aim to try the cakes next time - they looked delicious!
Jan 5th, 2023

Hidden gem, best coffee Ive had in Bath!
Aug 29th, 2022

I came into what I thought would be a lovely cafe. I approached the counter with kindness and good intent. The young lady serving me seemed a bit off but I didnt take it personally. I tried to ask her about the cakes but she didnt really seem too interested in chatting to me. I ended up buying a lemon cake. My partner needed to use the restroom so I waited outside for him with a friend. On this particular day, my partner was feeling slightly ill and was taking a bit longer in the bathroom than usual (not a crazy amount, I would estimate 10 minutes maximum). The owner came outside and asked me if my partner was okay. On first instance, this came across as genuine concern. I told her he was okay and just feeling ill. She didnt seem pleased with this answer and told me she had a customer waiting to use the restroom. I assured her he would be out soon and that I would text him to pick up the pace a bit. Because the owner seemed so concerned and frustrated, my friend I was waiting with didnt want it to seem like he was doing anything illegal in the bathroom so he told her with good intent that he was doing a number 2. Her demeanor changed instantly and I almost thought she was joking when she said: oh no, I dont like that at all. She got extremely angry and upset and started to tell me to get my partner out of the bathroom and that I should ensure it was clean for her next customer. She urged me to clean the bathroom and make sure it was ready for the lady that was waiting. There were two people in the cafe that were sitting down when we came in so the cafe wasnt particularly busy at this time. It seemed like the two people had also been there for at least 10 minutes before us and could have kindly waited patiently as my partner was feeling ill. She said there were public restrooms down a direction we had already come from and did not spot any. To appease her, I said that I had purchased a cake so we were paying customers in which she responded: please, a 3.40 cake? In my experience, I have never paid more than probably 10 in a cafe so Im not exactly sure why she emphasized that point. I unfortunately cannot control my partners bowel movements so I called him to tell him to make it quick, he then came out of the bathroom. After the way the owner spoke to me, I would have thought she would have said something, literally anything, to my partner but she only stared at him as he walked out of the cafe. Im pondering if this is because he is a tall, white, male, and me, a brown female. I have never had someone in customer service speak to me this way, and honestly I became quite scared. I think if my friend wasnt waiting with me, I may have started crying. I tried to get my ill partner out of the bathroom as soon as possible and out of the cafe which soon became what felt like an unsafe space. The owner seemed to be speaking from her emotions which makes me wonder if this is a common occurrence. I understand how some businesses may feel like a public restroom, and while I believe restrooms should be open to paying customers, I think the way in which the owner spoke to me was appalling. I wish the owner could have raised the issue she had with us with kindness and respect. Additionally, we walked in ready to enjoy the treats they had to offer and unfortunately we were not welcomed in return. I honestly wish the owner and this business well, but felt I must share my story.
Aug 30th, 2022