First West of England

First is a an embarrassment, a source of stress and anger. It is not an entity that has a net a positive impact to the public that uses it. First should be destroyed, burnt, vanished, and forgotten. message me if you want to organise a protest against this bad bad company. First Management go to prison!
Apr 3rd, 2023

Today I experienced the humiliation of being refused service because I tried to pay for my ticket with a 5 note. Yes - a paying, long-time customer with money in their hands was made to feel like a troublemaker, and was made to explain themselves. We now live in a country in which any person trying to pay with their hard-earned money might be turned away from using public transport, with no viable payment options offered should they be opposed to cashless for practical or ethical reasons. I did not agree to this, nor did I ever vote for it. Given that Bristol is now actively penalising motorists with the clean air zone fines, this decision to make life hard for public transport users is very ill-conceived indeed. I will not be giving my money to First Bus again until they choose to recognise cash as the legal tender that it is. #BoycottCashless
Mar 11th, 2023

Non existent customer service extremely unhelpful rude drivers on the flyer route.
Jan 31st, 2023

Nov 1st, 2022

The first 4A from foxhill dosnt turn up some days and today 10/10 it was 15 mins late. It made me late for work
Oct 29th, 2022