St Augustine's Medical Practice - Keynsham Surgery

BEEN with st augustines 59 yrs. However since they moved to choclate quater getting & appoitnment is hard work . IF you book on line book 3, 4 weeks ahead . OR ring on day 8am buy time you get througth all appoitntments gone by 0815/ 0830 . HAD recent doctors appoitnment , got there on time booked in . . WAS then told doctor was sick should been cancelled but no one contacted me to say so waste journey, fuel, time . WORSE ONLINE BOOKING SYSTEM HAD CHEECK TO SAY I DID NOT TURN UP WHEN I DID . Words fail you . SINCE COVID 19 / 2020 NHS Hit hard times , lack support from flawed coroupt selfserving arogent CONmerchant govertnment online booking system tells porky pies .
Apr 9th, 2023

Apr 7th, 2023

Awful practice. Unable to communicate efficiently and respectfully towards patients. This isnt all of the staff, some of the receptionists were lovely. Upper management poor, lacking empathy. One GP who I absolutely couldnt fault - amazing at her job but very difficult to be seen by. Overall awful.
Mar 19th, 2023

Feb 12th, 2023

Great service today firstly from reception staff in Saltford who tried really hard to get me a slot to see a doctor or nurse. Later I was rung and offered an appointment with Nurse Angela who had a slot due to cancellation. Nurse Angela dealt with my problem really professionally. Thankyou all for looking after me.
Jan 23rd, 2023