Mortimer Cars Ltd

Very helpful and friendly!
Mar 29th, 2023

Worst experience of my life. Started off with the car getting delivered, followed by a police summons for the driver speeding. The car was delivered with dents, scratches etc then shortly not useable and straight into a garage. They told me choose one locally, which i did, the garage did the work and then they refused to pay for months destroying my relationship with a local garage. The rear suspension airbag went (Was replaced by my local garage) but did not code it in. So they said they would take it back down south (I live in Newcastle), and have their own garage sort it. I was fine with that under the condition they didnt drive it down. They promised me it wouldnt be driven, but obviously, as most dealers do, lied. It was driven with no rear suspension, used all of my V power (Approx 130 at the time) of fuel and again, lied point blank on the phone saying it was on the back of a truck getting transported, when i saw sat watching my Scorpion Tracker. Shocker! They then had it into a local BMW garage, and then CHARGED ME for some of the repairs. At this point I just wanted my car back so I paid. The car then was returned with large amounts of scratches down the driver side, a dented front wheel and balooned trye, again from a delivery driver who cannot do their job. When confronted about this, they did pay for a new tyre, but no wheel repair. When confronted about the scratches they said "It doesn't matter you are going to get it detailed anyway". I would absolutely not recomend this garage, more specifically Chris. He puts on a customer friednly voice to get a sale, then once he's got your money, will do everything in his power not to help, and prolongue any repairs and owed money. Granted they did offer an additional 3 month warranty, but by this point I was ready to sell it and be done with it. I have full conversation logs, photos and so on of this entire experience. Never again.
Mar 13th, 2023

Shocking service, called Sunday to go an view a bmw x5, arrived at a house in abingdon- the man showing the car couldnt decide what name he was going by(3 different names given) my partner started to ask questions about the car, which the man showing the car could not answer, become very defensive. And ended up telling us he was no longer happy for us to look over the car nor sell it to us! Would not recommend at all!
Mar 1st, 2023

Recently purchased a Mini Clubman of Chris ,what a pleasure to deal with he has restored my faith in Motor dealers .Had a small issue that he sorted with no Problem .If you want to buy a second hand care off an honest dealer look no further than Mortimer cars highly recommend .
Feb 15th, 2023

Recently bought an MX5 from Chris at Mortimer Cars - having never bought from a dealer before was a little apprehensive - however, the service that Chris gave was exceptional - he was very honest about the car and pointed out the defects (there were very few and were very minor - just a few paint touchups) the car was delivered to my home address the defects having been rectified. It was a pleasure dealing with Chris and I would definitely purchase another car from him. Would recommend.
Jan 24th, 2023