Subway

I ordered a vegan menu item on here from Just Eat and was given a non vegan option. This was confirmed by my boyfriend whos had the vegan and non vegan version of the sub I ordered. Luckily because my food was late (almost and hour) I checked the reviews for the restaurant to see if this was normal and after reading them became suspicious that something would probably be wrong with it so checked it thoroughly before deciding to ask my non vegan boyfriend to try it for me. I have been vegan for four years and while I understand a lot of people dont understand or dont care not consuming animal products is something personally care about and would have found it deeply upsetting to realise that I had eaten meat. Not only that but because I havent consumed meat in such a long time its highly likely it would have made me sick as my body is no longer used to it. Also they forgot my cookies! This could have been forgiven if they hadnt given me meat.
Mar 9th, 2023

Food : 4/5 | Service : 3/5 | Atmosphere : 2/5 More
Apr 18th, 2023

Order today in store....obvious new staff manning the counters, while a lot of babble in the back room... This lad didn't have a clue but there was nobody front of house supporting him.Second time I have been let down by this store....prefer to order elsewhere, and if that doesn't raise a red flag to the franchise, wakey wakey!! Your staff appear lazy and uninterested, taking my business elsewhere.
Mar 6th, 2023

Shocking service from the Brighton hill store. Staff didn't pay any attention to what was ordered. Started adding sauces and salad that were not asked for. Didn't include half of what was actually asked for and when the sauce bottle ran out after one tiny squeeze the sauce wasn't replaced or a substitute offered. Staff then forgot to give half of the order until prompted.
Feb 17th, 2023

Ordered food online to be delivered. Was meant to turn up between 15:35-15:55. Order confirmed to enjoy food at around 16:00. Girlfriend called the restaurant about where the food was as it said it had been delivered. The restaurant said it was sent out 15 minutes ago (~15:45) despite being a 5 minute drive from the restaurant. The food turns up at about 17:00 whilst I was on my way to work.
Feb 8th, 2023