Valleyserve Ltd.

Critical: Professionalism, Punctuality, Quality, Responsiveness, Value Services: Plumbing leak repair, Plumbing pipe repair
Jan 12th, 2023

Critical: Professionalism, Quality, Responsiveness Service: Water tank installation
Jan 10th, 2023

Leak detection. Booked by BG for central heating pipe leak. (No heating and no hot water at all) Completely useless company. Never turned up, called 50 times with no answer and no response. Time frame 8 am - 6 pm- joke. Will never recommend them to anyone.
Jan 3rd, 2023

Valleyserve were British Gas nominated repairer for their insurance covered water leak. Despite being a vulnerable elderly couple the timescale for a possible repair was unacceptable. The switchboard do not answer calls and there is no email address or answering service. Clearly short staffed in the office and insufficient repair crews. Had to arrange an alternative repairer who did the job next day. If British Gas nominate these people I would refuse to accept.
Dec 31st, 2022

Booked via British Gas homecare for the second time. First time didn't arrive or advise had cancelled. Due to come out again today between 8-1. No calls answered, phoned all day and again no warning/notification that won't be attending. Rubbish service from ValleyServe And British Gas! Taken 2 days off of work for these appointments UPDATE: Finally arrived, Karl was brilliant and has done a really good job. I think he is wasted in a company like this!!
Dec 27th, 2022