Harwoods Land Rover Basingstoke

I have been having hard time with dealing service department. Emails were ignored so as phone calls. You are at their mercy whether to respond you or not. My car went in for a warranty repair. Even though warranty company was ready to cover the costs, the service department failed to make full claim. No response from them after few emails and phone calls. Update: I have been contacted by the service department and promised to sort out the issue. However, I am still waiting for my refund for more than a month.
May 2nd, 2023

Excellent experience at Harwoods Basingstoke. Steve and his team are superb. Really good product knowledge. Would thoroughly recommend.
Apr 19th, 2023

Mar 17th, 2023

Service of F-type Flawless end to end service from Lauren Coventry and Neil Bowers, from handover to collection, they carried out all required items, plus an additional request I had. Lauren kept me constantly updated on progress, Neil is clearly technically very knowledgeable on F-types and the car was spotless when I collected it. Polite, professional and helpful, I couldnt ask for anything more.
Mar 15th, 2023

Beware of buying a used car from this dealership. I bought my Range Rover from Basingstoke just over a year ago. Since owning the car its had its fair share of issues. The car was sold to me with with bad paint work, which was rectified after complaining (albeit not properly). The car recently had its first service by Southampton Land Rover, and a whole host of issues have been flagged including; replacement of disk breaks, pads, wipers, and all new tyres. This came as a huge surprise, as I wouldnt have expected a Land Rover garage to sell a 3-year old car with such worn parts. I contacted the representative (Paul) who sold me the car, but heard nothing back. They clearly dont care about their customers after theyve sold the car. I will never purchase a car from Land Rover Basingstoke again, nor will I ever recommend them to anyone. *Response to Basingstoke* I have emailed the email address detailed below over a week ago, yet no one has come back to me.
Apr 7th, 2023