BOX Hairdressing

Had a really unpleasant experience yesterday at Box with Ben. I have always loved having my hair cut and colour at Box. Harriet had cut my hair in March and it was perfect. Yesterday, I had the appointment with Ben for a tint to cover my grey. Admittedly, I had left it a few months as I had not had the time to get to the hairdressers, my grey roots were quite long. However, from the moment I had sat down, Ben started to make rude and sarcastic remarks about my grey hair making me feel disgusted at myself. I had explained that it was because I have been working from home and did not have to see many people, and the fact that I didnt think it looked that bad. He then said I could still see myself in the mirror and that I needed to go to Specsavers if I didnt think it was bad. I did try to laugh it off as I couldnt exactly walk out at the time, but inside I was feeling like rubbish. It was not just one comment, but he had made many comments throughout the appointment. I just couldnt believe it. You should expect to feel great after the appointment and not made to feel like I did. In my previous appointment when Ben had cut my hair, he had made a mistake on my fringe, when he did not listen to what I had asked for, yet I was still happy with him and had always left a tip. I have no idea why he was so nasty yesterday. Even when I was at the till, when I said goodbye, I could hear him sarcastically mumble see you in six months. I know I was not a regular every 6 weeks customer but I was still a customer and it should be my choice to go to the salon when I chose. I had paid for a service, and should not have been insulted like that. I wanted to make an appointment for a half head foil next, but Im too scared to go back. Thank Goodness there are many other good hairdressers in Basingstoke. I had previously recommended my daughter and a good friend to Box but I guess they wont go there either now. I did call the salon this morning to let them know how I felt, I was told that I was not the first one. Apparently, quite a few have made complaints about Ben. I wished I had known this before wasting my money and time! Service: Hair coloring
Apr 27th, 2023

Service: Hairstyling
Apr 7th, 2023

Every time i have been into Box either for myself or my daughter the staff have been very welcoming and professional
Feb 28th, 2023

Been a few times now and always get a stunning haircut from Rebecca - highly recommend
Feb 16th, 2023

Have been going there for many years. A great atmosphere. You are looked after from the moment you walk in until you leave. I have the same person each time. People always comment on my hair. It's a real treat to visit.
Jan 28th, 2023