Think Ford Basingstoke

Ford Group 1 in Basingstoke with Service Manager Paul are terrible, I am hoping I never have to use this garage again. Some of the staff there do not know how to treat customers. They are a dealership, a we had a claim in for manufactures fault for the wipers and washer, but Ford Group 1 would not even respond to Ford themselves. It is my belief that this dealership is not really interested in maintaining cars, just making money in selling cars. If you can I would recommend you go to another Ford dealership.
May 3rd, 2023

We have just brought a used car from ford basingstoke the service from start to finish was just perfect made great by Steve Bartlett he couldnt do enough for us and explained everything really well ford Basingstoke should be proud to have him as a staff member
Apr 23rd, 2023

Turbo gone on my Transit. Booked it in. Dropped Transit off on one day. 9am the following day. Transit all repaired and sorted. Now that's service. Quick service too. 10 out ten for fast service. Didn't lose to much time from job either.
Apr 23rd, 2023

One star is being generous. An absolute joke of a company. I had a service on 14 February, which was very over priced and the main reason for the service they needed a part. I got notified in mid-April the part was ready and booked in, dropped my car off to be called 3 hours later saying the part still hadnt arrived and they had no idea when it would be ready. Sheer incompetence.
Apr 14th, 2023

Steve Bartlett what can I say, you were a total gem in assisting me with my purchase of the car I have been looking for, for a very long time. Your knowledge and experience was amazing. Very friendly and professional. You took me through every step in too making my purchase easy. Everything we needed to know you had the answers for the purchase. Definitely recommend you and wouldnt hesitate to deal with you again. Thank you so much for everything .
Apr 6th, 2023