Sun Life Financial Of Canada

Absolutely useless shower of shi..s I've been trying to sort out something regarding my wife's policy for months. All I keep getting is the back office team are sending you a letter explaining everything you need. I've been told this 11 times, and no letter ever arrives. Can't talk to the back office team, apparently they do not receive phone calls! Totally useless company
Oct 19th, 2022

Requested to take pension as a lump sum in June. It is now end of Sept and still no sign of money. Have jumped through every hoop that they have put in front of me and every time they have moved the goalposts do not even contemplate doing business with this company
Sep 29th, 2022

9 months in and still no resolution or answers to a death benefit. Absolute scoundrels of a company.
Aug 26th, 2022

Very unhappy with Sun Life at the moment. Customer Service is a shambles. I twice in the last month asking for specific information ablut my pension for tax purposes and they have sent the wrong documents both times. I'm now going to get a late fine. I tried to email them and and got an automated response saying that it would take them 5 - 10 days to respond to my email. If I did my job this badly I'd be sacked. Unbelievably bad - many other pension providers are available - I suggest you use one of them!!
Aug 22nd, 2022

My God, are they sure? No real customer service? Waited 42 minutes on the phone and no answer? I give up! Sun life really needs to change!
Aug 13th, 2022